Technical Support Engineer

Job Title: Technical Support Engineer

Job Purpose: Microsoft Windows Servers Management & Troubleshooting

Qualification: Bachelor of Engineering in IT or related fields

Certification:

• Professional Certification in Server/Storage domain (MCSE/MCSA)

• ITIL (Minimum Foundation Level).

• Excellent understanding of IT Service Management and underlying Processes

Experience:

• Minimum of 7-8 years’ experience in the IT Infrastructure domain with at least 3 years’ experience in managing large IT Projects.

Responsibilities:

• Proficiency in Microsoft Windows 2012, 2016 and 2019 operating systems and Exchange (2016/2019/O365 Online) products.

• Solid understanding and experience of Mail flow in an enterprise environment.

• Solid understanding and experience of Windows servers, maintenance, and troubleshooting.

• Understand various access methods including POP, IMAP, OWA, MAPI, Outlook Anywhere

• Experience with mobile devices and their respective administrative tools such as BES, GOOD, and Active Sync

• Working knowledge of Windows 2008/2012/2016 Active Directory and VM technology

• Familiar with configuration and usage of all email clients and mobile devices/smartphones

• Serve as an escalation point for Exchange Server management and operational issues.

• Provide day-to-day prime and non-prime support to the client.

• Solid understanding on Active Directory (AD), AD domain trust, DNS, Active Directory Federated Services (ADFS), Group Policy Object (GPO) management, Lightweight Directory Access Protocol (LDAP).

• Windows Server Update Services (WSUS).

• Knowledge on Physical (Dell, HP, IBM) and virtual (VMware/Hyper-V) servers

• Knowledge on Client/server hardware and software configuration

• Knowledge on Networking concepts

• Must have Creating and/or modifying scripts (batch, vbs, PowerShell) proficiency.

• Working Experience in Antivirus Management, Windows Security patch Management (SCCM )

• Knowledge on Microsoft SQL Server

• Ability to participate in complex, cross-functional problem-solving initiatives.

• Performing accurate RCA’s for all incidents being reported.

• Experience in both PowerShell and GUI Exchange Toolset.

• Proficient in troubleshooting issues with Active Directory, GPO, Exchange, O365, Microsoft Cluster Services and Microsoft Azure.

• Knowledge about Enterprise backup & restore systems like Veeam, Netbackup, and Micro focus Data protector and etc.

• Basic Knowledge about Server, storage Hardware.

• Excellent communication skills and customer service ethos. 

Mandatory:

• Windows Server Management

• SCCM/Patch Server Management

• Active Directory

• Microsoft Exchange

• Office 365 Management

• Backup Management

• VM Management

• Good communication

• Flexibility

• Dedicated

• Problem Solving

• Interpersonal Skills

• Planning and organization

• Communication

• Conflict Resolution

• Critical Thinking