Empowering the Future of Utilities

Manage your asset performance and reliability 

Leverage Predictive Asset Maintenance to ensure asset management in the best possible ways. Deploy live monitoring, command and control center, predicting the asset performance for actions using deep ML on cloud for your critical assets. 

Enhance your asset performance strategies and maintenance 

Deploy various custom ready built business processes, workflows and portals in EAM with focus on assets like STP’s, Pipelines, Pumps, Reservoirs, etc. 

Energy Management & Carbon Footprint Reduction 

Deploy and achieve up to 10% energy savings using IoT, deep & advanced ML solutions for analyzing the carbon emissions, effectiveness, energy and water consumption along with remote management of your assets to understand and minimize the loss of energy and cost. 

Analytics towards Net Zero Goals 

Deploy Innovative solutions & contribute to the international initiative towards “Net Zero” goals. Combine the capabilities of IoT, predictive analytics, and Enterprise Asset Management to improve energy efficiency & optimize utilization of resources.

Business processes optimization & automation 

Evolving customers needs demand for faster, more efficient, and cost-effective processes. Our team has the domain experience to help you evaluate your current processes and suggest optimizations. We can help you automate your core processes like connection services (single, multiple, tariff change, meter relocation & replacement, ownership change, etc.) and billing services (enquiry, instant payment, SMR, etc.). Our automation solutions can help you deliver seamless customer journeys end-to-end. 

User experience & Omni-channel access  

At its core, UX is about providing a seamless experience for customers to interact with your business across all channels, including web, mobile, and customer care centers. Our team specializes in designing end-to-end user journeys for utility organizations, ensuring a consistent customer experience in terms of functionality, branding, and communication. This approach opens up multiple channels for customers to request services 24/7, ultimately reducing the cost spent on physical customer care centers.

AI-enabled Utility Bot 

Chatbots have become an integral part of the omni-channel customer experience. Our pre-built intents and connectors for utilities can help you quickly launch a chatbot, which not only reduces the load on contact centers but can also enhance customer satisfaction. With the advancements in AI models, bots can provide an excellent user experience. Moreover, they are becoming more prevalent and widely adopted, with even WhatsApp incorporating them.

Billing integrations

When it comes to integrations,we understand the complexity involved in data exchange between business apps and your core applications like Oracle CC&B or SAP. We have experience delivering digital transformation projects that demand extreme levels of integrations with both software and hardware components through our solutions.

Securing OT/IoT networks is essential to ensuring the reliable and safe operation of critical infrastructure and protecting against the growing threat of cyber attacks.

Cybersecurity Asset Management & ICS risk assessment

CyberSecurity Asset Management (CSAM) is a service that allows customers to continuously discover, classify, remediate, and measurably improve their cybersecurity posture for internal and external IT assets. Cybersecurity asset management empowers your security team, as well as the overall business, with the visibility it needs to build a comprehensive security strategy that mitigates threats quickly and proactively. With an ICS Security Risk Assessment, you will know which devices are most vulnerable to attack, helping you prioritize your risk mitigation plans and better comply with regulatory frameworks that require you to identify and prioritize all vulnerabilities.

OT security

These are integrated products and a comprehensive set of services designed to protect the operational technology (OT) layers of industrial enterprises without affecting system availability or technological process consistency. Intertec and its strategic alliances ensure that we counter the growing trend of attacks on OT environments with specialized tools and services.

Data Governance

Utilities companies are subject to numerous regulations and standards, such as the North American Electric Reliability Corporation (NERC) Critical Infrastructure Protection (CIP) standards. At Intertec, we help you with the data governance implementation to ensure compliance with such regulations by monitoring and reporting on data standardization, security, access, and usage. The data governance framework applied in utilities industry is based on Common Information Model (CIM), which is used to represent and manage information about assets, operations, and other aspects of the utility business. The CIM is designed to provide a common, standardized way of representing data across different systems and applications.

Big Data Analytics for Asset Healthcare & Predictive Scalable Analytics

Big Data analytics is a critical tool for utilities seeking to optimize their operations and achieve sustainable growth. The objectives include cost optimization, reliability improvement, asset health management, and distribution smart control. It provides several benefits including improved customer satisfaction and better decision-making. Utilities can leverage technologies such as IoT, AI, and ML for innovative solutions that meet the needs of their customers and stakeholders. We help utilities sector organizations you revolutionize their business by enabling data-driven strategies that optimize operations, reduce costs, and improve efficiency.

We can help you focus on your core business by handling all your IT needs with our integrated solutions, ensuring optimized operations, minimized risks, and enhanced cost efficiency. Here’s what we offer:

Managed Infrastructure Services: Ensure continuous IT operations and maximize returns on your IT investments through flexible service models that adapt to your specific needs. We manage your IT infrastructure end-to-end, from network and data center management to security and performance monitoring, reducing the risk of system downtime and operational disruptions.

IT Optimization with Automation: Automate routine and time-consuming IT tasks such as patch management, system monitoring, and incident resolution. This streamlines operations, accelerates decision-making, and frees your team to focus on innovation and strategic initiatives. Our automation solutions, powered by RPA, AI, and chatbot integration, enhance productivity and improve service delivery.

Managed Workplace Services: Reduce operational costs by outsourcing non-core IT functions such as desktop support, helpdesk services, and device management. Our managed workplace services ensure seamless user experiences, enabling your employees to stay productive while we manage the IT infrastructure that supports their daily work.

IT Services & Automation: Transform your IT service framework into a highly efficient, agile environment. Our automation-driven solutions help you streamline IT processes, improve service delivery, and enhance your organization’s ability to meet business goals. We align IT services with your strategic objectives, ensuring that technology acts as a catalyst for growth rather than a cost center.

Why are Managed Services standout?

• 24×7 Certified NOC: Our Network Operations Center operates 24/7, providing round-the-clock monitoring and support to ensure your systems remain operational at all times. With disaster recovery capabilities, we help safeguard your business against potential disruptions, ensuring high availability and continuity.

• Certified Local Resources: Our team of certified local professionals is equipped with deep technical knowledge and partnerships with 50+ leading technology vendors. This ensures fast, responsive support tailored to your specific operational environment, minimizing downtime and enhancing service reliability.

• Shared NOC Tools: We provide access to enterprise-grade IT service management (ITSM), asset management (ITAM), and infrastructure monitoring tools that streamline IT processes. These tools, integrated with our NOC services, offer a unified view of your IT environment, enabling proactive management and quick resolution of issues.

• Transformation Experience: With extensive experience in cloud adoption, digital transformation, and service operations transformation, our team can guide you through complex transitions, helping your business remain agile and competitive in a rapidly changing market.

By partnering with us, your organization will benefit from predictable, scalable IT solutions that empower your teams to focus on driving business success.

Accelerate your cloud journey and maximize the benefits of cloud with our comprehensive solutions. Experience the difference our solutions can make in your cloud journey:

App Modernization
Upgrade your legacy applications to harness the full potential of the cloud. Our modernization services optimize performance, enhance scalability, and improve operational efficiency, allowing you to meet evolving business demands and stay competitive in a digital-first world.

Cloud Adoption & Migration
Transition smoothly to the cloud with our expert adoption and migration services. We ensure a seamless shift with minimal disruption, helping you build an agile and future-ready business environment. Our approach supports everything from strategy and planning to execution and post-migration optimization.

DevSecOps
Integrate robust security measures directly into your DevOps processes without compromising on development speed. Our DevSecOps solutions enable you to build secure applications from the ground up, embedding security practices into your CI/CD pipelines and enhancing overall software quality and compliance.

Cloud Security
Protect your applications and container platforms with our streamlined cloud security solutions. Simplify security management with pre-configured tools that offer comprehensive protection against threats, ensuring your cloud environment remains secure and compliant with industry standards.

Enterprise Container Management
Efficiently manage multiple Kubernetes clusters across any infrastructure with our enterprise-grade container management solutions. Our tools provide seamless orchestration, scaling, and monitoring of containerized applications, enabling you to maintain operational control and optimize resource utilization.

Site Reliability Engineering
Enhance software delivery and innovation with our Site Reliability Engineering (SRE) services. We focus on improving system reliability, performance, and efficiency, while driving down costs. Our SRE approach emphasizes proactive monitoring, incident response, and continuous improvement to ensure your systems operate smoothly and efficiently.