Project Manager

Job Title: Project Manager

Job Purpose: We are seeking a highly seasoned andversatile Senior Technical Program Manager to lead our portfolio of AI ProductDevelopment, Data & AI Professional Services, and Managed Services. This is a unique,high-impact hybrid role sitting at the intersection of Product, Services, andOperations. You will be responsible for driving the Agile developmentof our internal AI products, ensuring the successful waterfall/hybrid deliveryof client Data & AI projects, and overseeing the operational health of our24/7 Managed Services practice. You will also be the architect and owner of ourenterprise project management tooling, ensuring automated reporting and seamlessworkflows across all disciplines.

Qualification: Bachelor's degree in Computer Science, Information Technology, Engineering

Certification:

• Project Management: PMP (Project ManagementProfessional) 
• Agile/Scrum: CSM (Certified ScrumMaster) AND PSPO (Professional ScrumProduct Owner) 
• Service Delivery: ITIL v4 Foundation 

Experience: 10 Years

Responsibilities:

AI Product Development (Agile) 

• Lead the end-to-end lifecycle of multiple AI products,from ideation through to launch and iteration. 
• Facilitate Agile/Scrum ceremonies (Sprint Planning,Daily Standups, Retrospectives)for cross-functional teams of Data Scientists, ML Engineers, and SoftwareDevelopers. 
• Manage and prioritize the product backlog, translatingproduct vision into actionable user stories and epics. 
• Navigate the unique uncertainties of AI development(e.g., model training timelines, data readiness) and adapt sprint goalsaccordingly. 

Data & AIProfessional Services Delivery (Waterfall/Hybrid) 

• Manage a portfolio of client-facing Data and AIimplementation projects. 
• Define project scope, deliverables, milestones, andresource allocation in collaboration with the sales and solutions architectureteams. 
• Build and maintain client-facing project plans, timelines, and Ganttcharts. 
• Act as the primary point of contact for client projectcommunications, managing expectations and mitigating risks. 

ManagedServices & Operations (ITSM/ITIL) 

• Oversee the 24/7 Managed Services practice, ensuringadherence to SLAs for Incident, Problem, and Change (IPC) management. 
• Monitor operational health using the ITSM platform'squeues and dashboards. 
• Drive continuous improvement in operational workflows,reducing Mean Time to Resolution (MTTR) and minimizing P1 incidents. 

Tooling,Reporting & Automation (Enterprise PM & ITSM Suite) 

• Act as the primary administrator and architect for ourenterprise project management ecosystem (Agile PM tool, ITSM platform, andcollaborative documentation platform). 
• Design and maintain workspace structures that cleanly separate Product,PS, and Managed Services workflows. 
• Build automated, real-time reporting dashboards usingintegrated documentation and project management tools to replace manual statusupdates. 
• Generate automatedweekly and monthly Service Review reports for Managed Services clients, pullingdata directly from the ITSM platform's incident and change records

Mandatory:

• 10+ years of progressive experience in Technical Project/Program  Management, with demonstrated leadership  managing complex, multi-disciplinary portfolios. 
• Domain Expertise: Proven  experience managing Data and/or AI/ML projects. You understand the difference  between traditional software development and data/machine learning lifecycles. 
• Methodology Flexibility: Deep expertise in both  Agile (Scrum/Kanban) for product development AND traditional Waterfall/Hybrid  for client project delivery. 
• ITSM Experience: Extensive  understanding of ITIL frameworks, specifically Incident, Problem, and Change  management in a managed services or SaaS environment. 
• Tool Mastery: Advanced proficiency in  enterprise Agile PM and ITSM toolsets (e.g., Jira, Azure DevOps, ServiceNow,  Asana, or equivalent platforms).Experience building automated workflows,  advanced reporting queries, and dynamic documentation integrations. 
• Communication: Exceptional  written and verbal communication skills, with the ability to translate  complex technical/AI concepts into business terms for clients and executives. 
• Experience working with Cloud Professional Services delivery models. 
• Familiarity with MLOps concepts  and data engineering pipelines. 
• Experience setting up PMOs or  scaling project management practices from the ground up. 

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