Government Entity in UAE Implements ISO20000: 2010 and ISO27001: 2013 Aiming ITSM Standardization and Regulations Compliance
Industry: Public Sector Our Client, one of the UAE’s Government departments needed to improve their service levels and information security. Hence they opted to engage with Intertec Systems consultants, to find an optimal solution to improve IT Service Management while Securing information by adhering to Government regulations. Intertec Systems offered the implementation of ISO 20000:2011 […]
A Leading Conglomerate in Abu Dhabi Leverages on Xtraction Reporting Capabilities to Get Better IT Insights
Industry: Large Enterprise Our client is one of the leading holding companies headquartered in Abu Dhabi. The client had clearly defined KPI’s for their IT team. The IT team used to submit timely reports to CEO periodically. These reports were generated from data that was gathered from multiple sources and channels. It was becoming a […]
UAE’S Renowned Ministry Deploys HPE Solution for DC Infrastructure Refresh
Industry: Public Sector One of the leading RTA Authorities in UAE was on the lookout to deploy a new state of the art infrastructure to revamp Application for their 3500 Taxies. They decided to implement new compute and Storage with the latest technology, which should have future scalability. Challenges Limited space for the new infrastructure […]
Inspection for ‘Right of Way’ Permits for Traffic Road Agency
Industry: Public Sector In line with its vision of “Safe & Smooth Transport to All”, RTA is responsible for planning and providing the requirements of transport, roads & traffic in the Emirates of Dubai. Traffic Road Agency is responsible for smooth traffic flow and ensuring that proper passage is available for Pedestrians as well in […]
Inspection and Compliance for Public Transport Agency
Industry: Public Sector In line with its vision of “Safe & Smooth Transport to All”, RTA is responsible for planning and providing the requirements of transport, roads & traffic in the Emirates of Dubai. Public Transport Agency is responsible for studying the requirement of public transport in various areas. The Agency comprises offices of quality, […]
Pharmaceutical Giant Streamlines its Finance Operations with AP Automation
Industry: Healthcare To address a decentralized and manual paper based invoice processes for entering 180,000 vendor invoices annually, the client invited Intertec for an automated Accounts Payable solution to be used by their global shared services 150+ staff. Previously, invoice entry was a time and resource intensive process that required significant personnel requirements. Now, the client has centralized […]
ITIL Aligned Managed Services Benefits Leading Retailer in Middle-East And North Africa
Industry: Retail In today’s dynamic retail environment, ensuring that IT is always available to meet the needs of staff in stores and in depots is of utmost importance. Our client is a leading retailer in the Middle East and North Africa was on the lookout for managed services solutions provider. They are looking for a […]
Waste Management Provider Improves Asset Management, Reliability, People Efficiency & Quality Conformance
Industry: Public Sector The client is one of the largest Waste Water treatment plants in Jordan and runs a range of services geared towards running plants smoothly. The client was keen to improve its asset and maintenance process efficiency with a reliable asset management solutions provider. The company was aware that the implementation of a […]
American University of Beirut Deploys Infor EAM in Collaboration with Intertec Systems
Industry: Education American University of Beirut (AUB) bases its educational philosophy, standards, and practices on the American liberal arts model of higher education. A teaching-centered research university, AUB has around 800 instructional faculty and a student body of around 8,000 students. Challenges To manage the facility efficiently and effectively Please fill in the below […]
Retail Conglomerate Improves Customer Satisfaction While Lowering Cost Using Managed Services
Industry: Retail A leading retail house across the Middle East and North Africa (MENA) with business spread across 14 international markets. It has achieved the highest credit rating among privately-held corporates in the Middle East. Challenges Services improvement Cost reduction and cost transparency Improvement in customer satisfaction Better control on IT Assets Please fill […]