Redefining Customer Engagement with Microsoft Dynamics CRM
Redefining Customer Engagement with Microsoft Dynamics CRM Download PDF A public sector client grappling with fragmented systems and siloed data faced significant operational inefficiencies, including slow service delivery and dissatisfied employees and customers. Intertec’s implementation of Dynamics CRM bridged these gaps by seamlessly integrating multiple applications, streamlining workflows, and providing real-time visibility. This empowered customer […]
From Blind Spots to Proactive Defense: How NDR Stopped Lateral Attacks
From Blind Spots to Proactive Defense: How NDR Stopped Lateral Attacks Download PDF A leading merchant faced challenges in detecting lateral movement within their network, relying on perimeter security measures that allowed attackers to move undetected once inside. Intertec implemented a next-generation Network Detection and Response (NDR) solution integrated with the client’s SIEM platform. This […]
Automating Onboarding & Offboarding for Enhanced Efficiency
Automating Onboarding & Offboarding for Enhanced Efficiency Download PDF A leading real estate development company faced significant challenges in automating their employee onboarding and offboarding processes. The lack of standardized and consistent employee data, delays in access provisioning, and non-compliance with security and data protection regulations were creating operational inefficiencies. Intertec implemented a SCIM (System […]
Real-Time Attack Surface Management for a Major Energy & Utilities Provider
Real-Time Attack Surface Management for a Major Energy & Utilities Provider Download PDF A major energy and utilities company was struggling with increasing cybersecurity threats targeting their exposed digital assets. To address this, we deployed continuous internet-wide surveillance, mapping their entire digital perimeter, including domains, sub-domains, IPs, applications, and cloud infrastructure. The solution provided real-time […]
Driving Long-Term Value: A 3-Year IT Partnership for Cost Efficiency and Security
Driving Long-Term Value: A 3-Year IT Partnership for Cost Efficiency and Security Download PDF A majoy finance company in UAE seeking to optimize IT operations and reduce inefficiencies, partnered with Intertec Systems for 3-year Master Services Agreement to manage their IT infrastructure and SOC services. The client faced numerous challenges, including including lack of visibility […]
Transforming Compliance: Automated IT Risk Management with Unified GRC Solutions
Transforming Compliance: Automated IT Risk Management with Unified GRC Solutions Download PDF The client sought to strengthen their IT risk management and compliance capabilities by implementing a comprehensive risk profiling and assessment program. The primary objective was to integrate their IT process, risk, and control framework into a Governance, Risk, and Compliance (GRC) solution, creating […]
From Legacy to Leading-Edge: How a Software-Defined Data Center Revolutionized Government IT
From Legacy to Leading-Edge: How a Software-Defined Data Center Revolutionized Government IT Download PDF Traditional data center infrastructures can struggle to keep pace with the demands of modern applications and increasing workloads. Faced with the limitations of their legacy data center infrastructure, a government client sought a transformative solution to enhance their operational agility and […]
Maximize Retail Security with SOC Innovation
Maximize Retail Security with SOC Innovation Download PDF Intertec implemented a state-of-the-art Global Security Operations Center (SOC) for a leading luxury retailer in the UAE, ensuring robust, real-time threat detection and response across their global operations. This initiative significantly strengthened the retailer’s cybersecurity defenses, protected sensitive customer data, and ensured full compliance with industry regulations. […]
E-Transformation of Health Regulatory services for Enhanced Efficiency & UX
E-Transformation of Health Regulatory Services for Improved Efficiency & UX Download PDF Intertec partnered with a health regulatory entity in GCC to revolutionize their digital landscape. With a focus on elevating user experience, improving global ratings, enhancing operational efficiency, and optimizing e-services to eliminate redundancies, the client set out to digitally transform their Licensing, Evaluation, […]
Transforming IT Operations for More Efficient, Secure Public Service Delivery
Transforming IT Operations for More Efficient, Secure Public Service Delivery Download PDF Intertec was selected by a public service department in the UAE to facilitate the transition of their network and infrastructure support, aiming to streamline operations and improve efficiency. Our certified engineers and service delivery managers collaborated closely with the client’s IT team to […]