Transforming Fleet Maintenance Operations for a Transportation Regulatory Authority
Transforming Fleet Maintenance Operations for a Transportation Regulatory Authority Download PDF As a prominent transportation regulatory authority, our client oversees a broad spectrum of services, including infrastructure planning, licensing, and the management of public transport, freight, and taxi operations. To address inefficiencies in fleet maintenance and operations, the client turned to Intertec for a solution. […]
Solving Asset Management Challenges for a Leading Oil & Gas Terminal
Solving Asset Management Challenges for a Leading Oil & Gas Terminal Download PDF A leading Oil & Gas company sought to enhance operational and maintenance efficiency while reducing downtime for its critical assets. Managing one of the UAE’s largest independent terminals at Jebel Ali, the client’s extensive portfolio includes 43 storage tanks with a capacity […]
Data Classification: The Key to Public Sector Security
Data Classification: The Key to Public Sector Security Download PDF A public sector organization faced significant challenges in protecting sensitive information, amid rising insider threats and increasing regulatory requirements. To address this, Intertec implemented a robust Data Classification Program tailored to the organization’s needs. By assessing existing data handling practices, developing a comprehensive methodology, and […]
Mitigating Insider Risks: Data Leakage Prevention for Banking Security
Mitigating Insider Risks: Data Leakage Prevention for Banking Security Download PDF A leading bank in the UAE faced significant risks related to internal data leakage, which could lead to financial and reputational damage. To address this, Intertec provided a comprehensive Data Leakage Prevention (DLP) solution designed to protect sensitive information from insider threats—whether intentional or […]
Proactive Defense in Transportation: Securing Operations with Advanced Threat Intelligence
Proactive Defense in Transportation: Securing Operations with Advanced Threat Intelligence Download PDF Adversaries in today’s eveolving threat landscape, target critical infrastructure to access intellectual property, private data, customer information, and trade secrets. This is especially true for the transportation sector, where securing operations is vital. Intertec partnered with a leading transportation company to strengthen their […]
RAK Transport Authority Lifts its Customer Service to New Heights via Microsoft Dynamics
Case Study RAK Transport Authority Lifts its Customer Service to New Heights via Microsoft Dynamics Until recently, various departments of the Ras Al Khaimah Transport Authority (RAKTA) worked with manual processes and struggled to deliver modern customer service. Things changed, however, when the Authority adopted Microsoft Dynamics 365, and became a model of paperless efficiency, […]
Empowering Customer Journeys at a World-Class Sports & Entertainment Hub
Empowering Customer Journeys at a World-Class Sports & Entertainment Hub Download PDF A premier sports, fitness, and entertainment destination in the UAE faced operational inefficiencies and disconnected customer engagement processes that hindered their ability to deliver exceptional experiences. Intertec implemented a comprehensive digital transformation, leveraging Microsoft Dynamics 365, self-service kiosks, and mobile integrations to create […]
Revolutionizing Marketing and Customer Service with Integrated CRM Solutions
Revolutionizing Marketing and Customer Service with Integrated CRM Solutions Download PDF The client faced significant operational inefficiencies due to fragmented systems, manual processes, and an outdated customer engagement framework. To address these challenges, Intertec implemented a suite of solutions, including an upgrade to Dynamics 365 CRM, a custom-built customer portal, and advanced social media and […]
Redefining Customer Engagement with Microsoft Dynamics CRM
Redefining Customer Engagement with Microsoft Dynamics CRM Download PDF A public sector client grappling with fragmented systems and siloed data faced significant operational inefficiencies, including slow service delivery and dissatisfied employees and customers. Intertec’s implementation of Dynamics CRM bridged these gaps by seamlessly integrating multiple applications, streamlining workflows, and providing real-time visibility. This empowered customer […]
From Blind Spots to Proactive Defense: How NDR Stopped Lateral Attacks
From Blind Spots to Proactive Defense: How NDR Stopped Lateral Attacks Download PDF A leading merchant faced challenges in detecting lateral movement within their network, relying on perimeter security measures that allowed attackers to move undetected once inside. Intertec implemented a next-generation Network Detection and Response (NDR) solution integrated with the client’s SIEM platform. This […]