RAK Transport Authority Lifts its Customer Service to New Heights via Microsoft Dynamics
Case Study RAK Transport Authority Lifts its Customer Service to New Heights via Microsoft Dynamics Until recently, various departments of the Ras Al Khaimah Transport Authority (RAKTA) worked with manual processes and struggled to deliver modern customer service. Things changed, however, when the Authority adopted Microsoft Dynamics 365, and became a model of paperless efficiency, […]
Empowering Customer Journeys at a World-Class Sports & Entertainment Hub
Empowering Customer Journeys at a World-Class Sports & Entertainment Hub Download PDF A premier sports, fitness, and entertainment destination in the UAE faced operational inefficiencies and disconnected customer engagement processes that hindered their ability to deliver exceptional experiences. Intertec implemented a comprehensive digital transformation, leveraging Microsoft Dynamics 365, self-service kiosks, and mobile integrations to create […]
Revolutionizing Marketing and Customer Service with Integrated CRM Solutions
Revolutionizing Marketing and Customer Service with Integrated CRM Solutions Download PDF The client faced significant operational inefficiencies due to fragmented systems, manual processes, and an outdated customer engagement framework. To address these challenges, Intertec implemented a suite of solutions, including an upgrade to Dynamics 365 CRM, a custom-built customer portal, and advanced social media and […]
Redefining Customer Engagement with Microsoft Dynamics CRM
Redefining Customer Engagement with Microsoft Dynamics CRM Download PDF A public sector client grappling with fragmented systems and siloed data faced significant operational inefficiencies, including slow service delivery and dissatisfied employees and customers. Intertec’s implementation of Dynamics CRM bridged these gaps by seamlessly integrating multiple applications, streamlining workflows, and providing real-time visibility. This empowered customer […]
From Blind Spots to Proactive Defense: How NDR Stopped Lateral Attacks
From Blind Spots to Proactive Defense: How NDR Stopped Lateral Attacks Download PDF A leading merchant faced challenges in detecting lateral movement within their network, relying on perimeter security measures that allowed attackers to move undetected once inside. Intertec implemented a next-generation Network Detection and Response (NDR) solution integrated with the client’s SIEM platform. This […]
Automating Onboarding & Offboarding for Enhanced Efficiency
Automating Onboarding & Offboarding for Enhanced Efficiency Download PDF A leading real estate development company faced significant challenges in automating their employee onboarding and offboarding processes. The lack of standardized and consistent employee data, delays in access provisioning, and non-compliance with security and data protection regulations were creating operational inefficiencies. Intertec implemented a SCIM (System […]
Real-Time Attack Surface Management for a Major Energy & Utilities Provider
Real-Time Attack Surface Management for a Major Energy & Utilities Provider Download PDF A major energy and utilities company was struggling with increasing cybersecurity threats targeting their exposed digital assets. To address this, we deployed continuous internet-wide surveillance, mapping their entire digital perimeter, including domains, sub-domains, IPs, applications, and cloud infrastructure. The solution provided real-time […]
Driving Long-Term Value: A 3-Year IT Partnership for Cost Efficiency and Security
Driving Long-Term Value: A 3-Year IT Partnership for Cost Efficiency and Security Download PDF A majoy finance company in UAE seeking to optimize IT operations and reduce inefficiencies, partnered with Intertec Systems for 3-year Master Services Agreement to manage their IT infrastructure and SOC services. The client faced numerous challenges, including including lack of visibility […]
Transforming Compliance: Automated IT Risk Management with Unified GRC Solutions
Transforming Compliance: Automated IT Risk Management with Unified GRC Solutions Download PDF The client sought to strengthen their IT risk management and compliance capabilities by implementing a comprehensive risk profiling and assessment program. The primary objective was to integrate their IT process, risk, and control framework into a Governance, Risk, and Compliance (GRC) solution, creating […]
From Legacy to Leading-Edge: How a Software-Defined Data Center Revolutionized Government IT
From Legacy to Leading-Edge: How a Software-Defined Data Center Revolutionized Government IT Download PDF Traditional data center infrastructures can struggle to keep pace with the demands of modern applications and increasing workloads. Faced with the limitations of their legacy data center infrastructure, a government client sought a transformative solution to enhance their operational agility and […]