Intelligent Business Applications to Reinvent your Products and Processes

Break down the silos between ERP, CRM and Office 365 with Microsoft Dynamics 365

What is Microsoft Dynamics 365?

Dynamics 365 is a set of intelligent business applications that helps you run your entire business and deliver greater results through predictive, AI driven insights. Dynamics 365 empowers organizations to build customized experiences overall customer touchpoints to get an entire perspective of clients, and draw significant insight that can convey personalization at scale. This cloud-based application helps organization harness the power of integrated ERP and CRM across various functions such as sales, marketing, customer service, financials, field service, operations, and project service automation. These apps are such designed that organization can start with the necessary apps as desired and gradually scale up as the business grows.

Purpose-Built, Integrated Cloud Applications for Digital Transformation

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Dynamics 365 for Sales

Accelerate sales and increase revenue by analyzing customer behavior enabled with business intelligence.

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Dynamics 365 for Customer Service

Earn loyalty by offering seamless unified customer experience and reduce the turnaround time.

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Dynamics 365 Finance and Operations

Take informed decision with analytics report thus optimizing operations across manufacturing, retail and finance.

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Dynamics 365 for Field Service

Assign the right job to the right person to improve on-site customer experience, reduce cost with optimal scheduling and predictive maintenance.

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Dynamics 365 for Project Service Automation

Ensure on-time delivery of every project with the cloud-based application, optimal resource allocation, scheduling and billing

Dynamics 365 for Marketing

Digitally transform the customer journey thus delivering engaging customer experiences across all touchpoints.

Dynamics 365 Business Central

Gain visibility into the supply chain, financials, sales and purchase orders, inventory, production, and distribution processes through an integrated dashboard.

Dynamics 365 Human Resources

Attract and retain talented people, nurture success and drive career growth.

Tailor Made Solution to Meet Your Industry Requirement

With Microsoft Dynamics 365, monitor your entire project portfolio continuously with the ability to react immediately when situations change. Get Project insight, such as estimate at completion, variance, margins and risk profiles can be aggregated and accessed with the tap of a button.

Armed with such real-time insight, you are better equipped to meet the demands of the Real-Time Economy by responding faster and exercising more control over risk, profitability, and cash flow.

Intertec’s Microsoft Dynamics 365 healthcare business solutions support teams who engage and manage “Patient” relationships across the complex combination of hospital systems—including multiple EMRs, locations, specialties and operating units; and manage daily hospital processes.

This platform helps the hospitals, clinics to manage the doctor’s appointment booking through call center which is integrated with patient experience module. The integration to HIS (Health Information Systems) provides the 360 degree view of the patient to the call center agents. This includes the patient’s last visit, diagnosis, next appointment, missed appointment etc.,

The solution provides an opportunity for the hospitals / clinics to look at different options on how to plan the patient journey, their experience etc., Solution being on one single platform, the decision making becomes simple and faster.

This platform allows the hospitals / clinics to  explore the options where doctors, nurses, and administrators to work together; and enable agility to eliminate inefficiency, improved decision making to deliver high-quality care for an increased patient’s satisfaction.

Microsoft Dynamics 365 for Manufacturing provides manufacturers a solution that is architected with flexibility and change in mind, built with operational excellence at its core, and focused on allowing you to drive innovation and be the market leader.

It allows manufacturers to minimize lead times, fulfill customer demand and manage resources to get greater efficiency from your discrete, process and lean manufacturing operations while executing a multitude of production strategies, including configure-to-order, assemble-to-order, make-to-stock and made-to-order.

For Community Regulators, civil & establishments enforcement is an expensive affair. After making the investment in regulation workforce, the planned revenue and compliance is rarely achieved due to systematic inconsistencies.

Regulators search for ways to improve digitization, time to implement new regulations, collaboration with other agencies, workforce planning, civic engagement, dispute management, and analytics. Ultimately, every Regulator wants to improve operations, transparency, embrace the changing digital economy and optimize operational costs.

With Intertec’s integrated platform all the Permits, Tests and Fines can be monitored and all necessary data in tracking the Customers and Other process will be tracked. The  Productivity and Efficiency can also be tracked in the system. Audit and historical data can be verified and any data can be monitored in the system.

 

Microsoft Dynamics 365 as a platform along with Intertec’s vertical solution for Real Estate will bring in transparency to the business. The core solution focuses on managing the properties, customer journey, rental / sales contracts, payment follow-ups, Asset maintenance with contact center integration and integration with finance and operations. The vertical specific dashboards and analytics will provide greater insights the organizations.

Leverage Microsoft Dynamics 365 for Retail to operate spectrum of business processes such as inventory, merchandising, channel, finance and reporting, etc. with a cloud-first, mobile-first approach. Deliver unified customer experience across all touchpoints.

Dynamics 365 for Retail can significantly contribute to your revenue increase, acquiring more happy customers, and build brand loyalty by offering an exceptional shopping experience that’s backed by unified digital, in-store and back office retail operations.

Why Intertec – Key Differentiators

Trusted Microsoft Global Partner

Intertec is Microsoft Gold Partner and its Microsoft CoE team consists of professionals who have over a decade of experience and expertise in implementing industry vertical solutions.

Global Footprint and Delivery Capabilities

Intertec has successfully delivered projects and application management services to its customers across countries. This is supported by delivery centers in GCC and India.

Comprehensive Industry Strategy

Our team has deep knowledge of industries such as EPC, Healthcare, Manufacturing, Public Sector, Real Estate and Retail.

One Stop Shop for All Your Business Needs

Ability to go beyond Microsoft Business Applications with complimenting capabilities for the long term, e.g. Analytics, EAMIoTBPMSecurity practiceCloud architects to name a few.

Proven Track Record

Being in IT business since 1991, Intertec has proved track record of delivering quality solutions to its customers.

Risk-Averse Delivery Methodologies

Intertec helps its customers attain the results they want to achieve in the most low-risk, predictable, economical way possible.

Trusted Microsoft Global Partner

Intertec is Microsoft Gold Partner and its Microsoft CoE team consists of professionals who have over a decade of experience and expertise in implementing industry vertical solutions.

Global Footprint and Delivery Capabilities

Intertec has successfully delivered projects and application management services to its customers across countries. This is supported by delivery centers in GCC and India.

Comprehensive Industry Strategy

Our team has deep knowledge of industries such as EPC, Healthcare, Manufacturing, Public Sector, Real Estate and Retail.

One Stop Shop for All Your Business Needs

Ability to go beyond Microsoft Business Applications with complimenting capabilities for the long term, e.g. Analytics, EAM, IoT, BPM, Security practice, Cloud architects to name a few.

Proven Track Record

Being in IT business since 1991, Intertec has proved track record of delivering quality solutions to its customers.

Risk-Averse Delivery Methodologies

Intertec helps its customers attain the results they want to achieve in the most low-risk, predictable, economical way possible.

Deliver more value in less time with Microsoft Dynamics 365.

FAQs

What is Microsoft Dynamics used for?

One of the best products ever launched by Microsoft, Dynamics 365 (also sometimes referred as D365) is a suite of enterprise applications that let you manage end to end customer life cycle. D365 uses industry best practices to make your business process across various departments such as Sales, Marketing, Field Operations, HR, etc. more efficient and simplified so as to enable information exchange across the organization.

Does D365 suite include other enterprise apps such as Power BI, Office 365, ClickDimensions / Adobe Marketing Cloud?

No, D365 doesn’t come with any of such apps. All these apps need to be purchased separately. However, D365 design makes it very easy for organizations to integrate it with any other enterprise application.

Does it have both CRM and ERP features?

Dynamics 365 comes handy with a lot of apps and add-ons that address all your needs for ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management). However, that doesn’t mean that you have to pay for all the features and functionalities. You pay only for modules / features that you use.

How much does Dynamics 365 cost?

D365 cost varies for each business depending on number of users, services required, etc.

For the organizations who are currently using Dynamics AX or Dynamics NAV, data migration becomes very easy thus bringing down the overall cost. On the other hand, businesses requiring completely new implementation of the software will increase the cost.

Intertec, being Microsoft Dynamics Gold Partner in Dubai and other GCC countries can help you formulate the best migration strategy while helping you reduce the overall implementation cost.

We are not sure if Dynamics 365 is the right fit for our company. Will Intertec help us assess the need and recommend if we can use D365?

Of course Yes! The Microsoft Center of Excellence team at Intertec comprises of highly certified and trained professionals. They carry a vast pool of experience and vertical know-how about all the major industries such as Government, BFSI, Real Estate, Construction, EPC, Manufacturing, Healthcare, Retail, etc. You can contact us at info@intertecsys.com or call us on +971-4-4479444 to schedule a meeting with one of our experts and he will guide you through the process.

Do i need to buy Dynamics 365 from a Microsoft Partner like Intertec?

For a simple reason that these applications keep evolving and connect with your other business critical applications, it advisable to seek guidance of an expert. You also need their support to configure the application in most optimal way to ensure implementation success.

How can we minimize the customization?
Customizations can be avoided by adopting the best practices. Intertec’s team can help in identifying them during the business process analysis phase. 
Should i buy all the licenses upfront?
No, the license sizing can be determined after the process analysis phase. Client can buy minimum count recommended by Microsoft for the configuration phase and full stack before go live. Intertec follows a proven methodology for sizing the right licenses which can be discussed.
I am not clear on my requirement, how do i approach the implementation?
Most of the ERP implementations fail due to the scope creep, clarity, etc. We follow one of the best practices to phase out the implementation if no clarity in the requirements. Phase 1 to do the process analysis, phase 2 implementation. This would help the clients to save costs, avoid customizations, phase out the investments. Talk to us and we will be happy to help.