Modern Service Delivery with Integrated IT Service Management (ITSM)
Empower Your
IT Service Department
Our Enterprise Service Management solutions go beyond just IT asset management and service management for a single business unit. We provide a comprehensive approach that encompasses various business units, including HR, financial, and general services processes. This allows your organization to streamline and optimize workflows across multiple departments, resulting in increased efficiency and cost savings.
With our solutions, you can establish a unified framework for managing your entire enterprise’s service management needs, resulting in a more cohesive and coordinated approach to delivering services across the organization.
IT Service Management
Elevate IT service management with streamlined service desk operations, incident and problem management, change control, and more. Empower users with a self-service portal while efficiently managing assets across the organization.
Endpoint Management
Streamline endpoint management and security with automated patching, software distribution, and robust endpoint security features. Gain complete visibility into assets and ensure compliance effortlessly. Simplify operations and protect your organization.
Unified EPM
Endpoint
Security
Safeguard your IT infrastructure and data with advanced endpoint protection, patch management, device control, application control, and data encryption. Benefit from simplified management, increased productivity, enhanced compliance, and reduced risk—all while saving costs.
Asset
Management
Gain comprehensive visibility of hardware and software assets to optimize costs and improve efficiencies across the full asset management lifecycle. Instant insights into your software landscape and application spend for on-prem, cloud and edge environments will enable you to improve your operational speed, asset visibility and utilization, and cut costs.
Endpoint Data Protection
Develop and implement a zero trust security approach to safeguard your business wherever it operates, whether in the data center, the cloud, or the edge for secure mobility. Effectively address and resolve cyber threats throughout your entire infrastructure, while simultaneously obtaining up-to-the-minute insight into your IT environment.
Monitoring & Correlation
Get the ultimate IT infrastructure monitoring solution for efficient management with network, server, application, and cloud monitoring capabilities. Gain unparalleled visibility into your IT environment with customizable dashboards, alerting, root cause analysis, automated mapping, and performance analytics for faster issue resolution and enhanced efficiency.
End User
Experiences
Empower IT teams to measure, analyze, and optimize their IT infrastructure and applications with real-time performance monitoring, advanced analytics, and comprehensive security monitoring. Enhance end-user experience, increase IT efficiency, and reduce costs.
Our Experience in IT Service Management
17+ Years of ITSM Implementation Experience
Intertec has done more than 100 ITSM implementations for customers from Govt, Banking, Retail, Large Enterprises, etc.
Certified ITSM Resources
We deploy our certified resources on every project we take over. This is to ensure that our customer gets the best out of every penny they invest in our IT service management tool.
Flexibility to Meet Your Business Dynamics
Get started with areas that are critical to your business gradually addressing other organizational challenges. Our certified experts on IT Service Management will work as your trusted advisers.
Accelerate Service Delivery with AI -Driven ITSM
IT Process Automation with iAutomate
Automation makes it easier for enterprises to automate manual and repetitive processes using chatbots, Machine Learning(ML), and rapid API integrations on-premise and cloud. Our solution will help you empower your users through self-service, and the automated delivery of services through 24 x7 automation service catalog including common NOC tasks and automated and semi-automated resolution of alerts, events and tickets.
Some key areas of automation include:
- Self-service assistance with AI chatbots
- Centralized data system for easy access across departments
- Machine-based execution for real-time threat detection and investigation
- End-to-end workflow automation for enterprise applications
- Scheduling activities and receiving alerts for password changes and other actions
AIOps for Proactive Monitoring and Predictive Maintenance
Gain better insights into your IT environment, identify and resolve issues more quickly, and improve the overall performance and reliability of your IT systems. Leveraging the power of Artificial Intelligence (AI) and Machine Learning (ML), our AIOps solution automates incident detection and resolution, predicts potential issues through advanced analytics, performs intelligent root cause analysis and enhances data management.
Easy Integration and Automation
Integrate with IT tools and data to improve service-level response times. Create efficiencies and reduce errors by orchestrating IT automation across systems. The tool also allows to integrate all elements of your system using a wide choice of out-of-the-box integrations for a comprehensive configuration management environment.
Enhanced KPI Visibility
Provide real time visibility to your IT teams through real time self service dashboards. Consolidate data from multiple systems to provide a unified view of IT KPIs. The tool provides each department with a view of the KPIs to help them focus on what is most important for their job.
Watch our ITSM Software in action. Request a live demo today!
Benefits of Integrated IT Service Management (ITSM)
Reduced costs while meeting required service levels
Decreased risk and increased control by understanding how changes impact services and service levels
Increased efficiency and productivity by enabling the automation of processes, allowing resource redistribution
Faster incident logging and improved resolution while minimizing recurring incidents
Efficient and higher quality problem solving
Clarity and control over service levels
Highly configurable solution to meet organizational needs
An ideal way to deliver shared services both outside the IT department and with other organizations
Unified reporting and dashboards to report on KPIs and performance
Partner Ecosystem
