Embracing the Future of Retail

Cloud Transformation Strategy & Implementation 

Implementing a cloud transformation strategy requires careful planning, including ensuring data security and compliance, managing vendor relationships, and training employees on new technologies and processes. With successful implementation, we help retailers stay competitive in an increasingly digital marketplace, enabling them to provide better customer experiences, streamline operations, and drive growth.

Maximize Your Cloud ROI with Powerful Cloud Cost Optimization Tools

Our FinOps solution provides retailers with tools and analytics to optimize their cloud spending, minimize waste, and improve their ROI. By leveraging FinOps, you can gain a holistic view of cloud costs, identify cost-saving opportunities, and make informed decisions that align with your business goals. This solution can help you achieve greater visibility and control over your cloud spending, enabling you to optimize your cloud investments and achieve better business outcomes.

Managing your Multi-Cloud services

To help retail organizations manage their workloads effectively, we offer Workloads, a comprehensive suite of cloud management tools that automate key tasks, streamline workflows, and enhance productivity. With Workloads, you can seamlessly manage their infrastructure, applications, and services, enabling them to focus on their core business operations. This solution helps you reduce operational complexity, increase efficiency, and improve agility, so you can deliver better customer experiences and achieve greater business success.

Transform your Business with a Scalable and Secure VDI

At the heart of our cloud solutions for the retail industry is VDICE, an innovative cloud platform that provides retailers with a scalable, flexible, and secure infrastructure to support their digital transformation journey. With VDICE, you can quickly spin up new applications and services, manage their data efficiently, and streamline your IT operations. Our solutions can provide you the agility and scalability they need to stay ahead of the competition and respond quickly to changing market conditions.

Microservices Architecture and deployment 

We can design and develop microservices that perform specific functions based on your business requirements and communicate with other microservices using API gateways to meet those needs. We can also implement tools and processes to monitor and manage your microservices in production 

Containerization and orchestration

We can help retail organizations improve their agility and responsiveness to changing market demands, while also improving their ability to deliver high-quality customer experiences with containerization and orchestration. We can containerize your applications to help you roll out frequent updates and new functionalities to end users and then manage them throughout their lifecycle, monitor and scale as required. 

E-commerce Platform

We can help you set up and run your online stores using a cloud-based infrastructure. The platform includes features such as website design and development tools, secure payment gateways, order and inventory management systems, customer relationship management (CRM) tools, and analytics and reporting capabilities.

Personalizing Customer Journeys with AI & Analytics to improve cross-sell revenue 

We provide an AI driven Automated solution, ProfitEdge, that provides intelligent insights to improve profitability based on dynamic pricing, efficient revenue, and cost control. It offers a unified system for pervasive access and visibility while tracking the customer data across 6 segments – lifetime value, repeatability, frequency, loyalty & churn. It provides visibility of customers patterns, behavior, lifetime value by stores, city and brands and is designed to empower Store Managers to run effective and personalized sales campaigns & engagement.

Predictive Analytics to reduce cost of operations 

Our solution revolutionizes the manufacturing process for retailers by offering predictive and prescriptive recommendations to optimize costs. Through actionable insights for planning, sourcing, labor, packaging, and storage, our solution bridges the gap of demand prediction, leading to increased ROI by 5-10%, reduced churn by 5-7%, and a boost in repeat customers by 10-15%. With our solution, clients can achieve proven business outcomes and grow their GOP by up to 10-12%.

Implementing Virtual Agents

We can help retailers go beyond simple chatbots and use behavioral pattern recognition to provide personalized options and support voice conversations with AI-enabled virtual agents powered by Microsoft Dynamics. These virtual agents not only enable the retailers to streamline their omnichannel journey and enhance customer satisfaction but also offer greater efficiency and productivity to their internal teams.

Protect Your Retail Business with Real-Time Threat Detection

Our SOC/MSSP solution provides 24/7 monitoring and management of your security infrastructure, allowing us to detect and respond to threats in real-time. Our team of experts will work closely with your organization to ensure that your security posture is always up-to-date and meets compliance requirements.

Stay Ahead of Endpoint Threats with Advanced Protection

Our EDR/XDR solution is designed to detect and respond to threats on endpoints such as laptops, desktops, and mobile devices. Our solution offers advanced threat protection and remediation, ensuring that your organization is protected against sophisticated threats.

Secure Your Retail Business with Multi-Factor Authentication

MFA is a critical security feature that adds an additional layer of protection to your retail organization’s login process. Our MFA solution ensures that only authorized users can access your systems and data, even if their login credentials have been compromised.

Achieve Regulatory Compliance 

Our ISO/NESA solution helps retail organizations comply with international security standards, ensuring that their security posture meets best practices and regulatory requirements. Our team of experts will work with your organization to achieve and maintain compliance.

Secure Your Network Against Cyber Threats

Our Perimeter & Core F/W solution provides robust protection against network-based attacks. Our solution is designed to protect your retail organization’s network by controlling incoming and outgoing traffic, blocking unauthorized access, and preventing data exfiltration.

Managed Cloud & Infrastructure Operations 

We deliver on-site, offsite, or hybrid infrastructure management services from a Shared Services Center with L1, L2 & L3 support for proactive monitoring. Our SLA-based services can help you reduce time to market, improve your customer experience, and overcome retention and growth challenges. We can help you manage your retail infrastructure including point of sale (POS) infrastructure systems.

Managed Workplace Operations 

We help retail organizations efficiently manage their dynamic work environment across different devices, platforms, user profiles, or geographies. We provide seamless service desk experience, technology expertise for a variety of end use devices, AV-VC setups, MDM, VDI platforms, quick first contact remote support services, asset management, and vendor coordination & management. Our services can help you improve employee productivity, reduce downtime, and enhance your customer experience.

Managed Security Services

Implementing a combination of a Security Operation Center (SOC) and managed security services provides retail organizations with a comprehensive and effective approach to managing and mitigating security risks. Our SOC employs people, processes, and technology specific to your retail needs, providing centralized monitoring and response capabilities to improve your organization’s security posture. We also provide Managed Detection & Response(MDR), EDR, Managed Vulnerability Assessment and PAM as a service for retail.

Managed Applications 

We provide a full range of application support and maintenance services for retail applications and digital products to help you ensure that your applications are highly reliable, accessible, and relevant to business needs. Our services include bug fixes and routine maintenance, small enhancements/change requests, full 24/7 support, and SLA-driven delivery to resolve application issues with faster response time. We can help you manage your retail applications, including e-commerce platforms, mobile apps, and in-store systems.

Managed Testing services 

We help retail organizations deliver quality retail applications and digital products to their customers while accelerating their time to market. We provide a comprehensive range of web and mobile application testing services that are not just limited to testing, but inclusive of Quality Assurance process consulting, Automation & defect management tools and governance. Our services can help you ensure that your applications are user-friendly, reliable, and meet your business needs.

Keep Your Retail Business Connected 

SDWAN provides secure and reliable connectivity across your retail organization’s network, ensuring that your organization can operate efficiently and effectively. Our solution provides intelligent routing, automatic failover, and centralized management.

We offer a wide range of innovative solutions designed to protect your organization’s assets and customer data against cyber threats. With our solutions, your organization can achieve and maintain a robust security posture.

We help retail organizations unify and centralize their back-office, in-store, e-commerce, and call center experiences with Microsoft Dynamics 365 to personalize customer engagement across channels, increase employee productivity, and optimize their store operations. 

Create seamless customer experiences across all channels

Empower your customers and partners to buy with complete freedom, on any device or platform, by delivering a seamless and consistent experience across all online and offline channels.

Reinforce customer relationships and exceed expectations

Gain a comprehensive understanding of your customers or partners with a unified commerce platform, allowing you to respond to their needs throughout their engagements and create long-lasting relationships built on trust and satisfaction.

Achieve your digital transformation goals with ease

Get a comprehensive and scalable digital solution that can easily address your changing needs across both business-to-business and business-to-consumer sales, providing everything you need to build and run successful e-commerce operations.

Leverage AI to transform your growth strategy

Infuse AI capabilities across your sales operations to improve the customer and partner experience, drive greater ROI, and optimize business practices. With intelligent commerce solutions, you can create a more personalized and intuitive experience that adapts to the unique needs and preferences of each customer or partner.