UAE Insurance Giant Chooses Intertec & Commvault for Enterprise-Scale O365 Data Protection

Our client, a leading publicly listed insurance provider in the UAE, partnered with Intertec and Commvault to implement a next-generation SaaS-based data protection solution for Microsoft Office 365. With increasing concerns around data loss, ransomware, and compliance, the organization sought a modern, scalable backup and recovery platform. Intertec’s strategic deployment of Commvault Metallic ensured end-to-end data protection across Exchange Online, SharePoint, OneDrive, and Teams—fortifying the client’s IT infrastructure against operational disruptions and regulatory risks. The solution delivered enhanced security, faster recovery, and long-term data retention—all without the need for complex infrastructure management.

Business Problem

The client’s IT team faced growing concerns over data loss, limited retention, and regulatory non-compliance within their Microsoft Office 365 environment. Key challenges included:

Accidental Deletion of Data: Emails, files, or folders mistakenly deleted by users could be lost permanently after Microsoft’s default retention period.
Limited Native Retention: O365’s default policies (30–90 days) were insufficient to meet long-term business and regulatory needs.
Ransomware & Cyber Threats: Without advanced protection, critical Office 365 data was at risk of encryption or theft during cyberattacks.
Malicious Insider Risks: Unnoticed or deliberate deletions could lead to unrecoverable data loss.
Compliance Pressures: Regulatory frameworks such as GDPR, HIPAA, and SOX demanded data retention and protection that native tools could not guarantee.

The organization needed a reliable, secure, and compliant data management solution to safeguard critical business information and ensure continuity.

How Intertec Helped

Intertec, in partnership with Commvault, collaborated closely with the client’s IT and business teams to design and implement Commvault Metallic for Microsoft Office 365. Through stakeholder interviews and requirement workshops, our professional services team:

Mapped business risks to technical requirements for email, file, and collaboration data protection.
Implemented automated backups for Exchange, OneDrive, SharePoint, and Teams with granular recovery capabilities.
Enabled long-term retention policies aligned with regulatory needs.
Delivered cyber resilience features such as cyber vaulting and intelligent threat detection to counter ransomware.
Established centralized monitoring for full visibility and control over Office 365 data.

The result: A secure, agile, and compliant data management architecture—built for modern enterprise needs.

Streamlining Work Management:

Automated corrective, preventive, and condition-based maintenance workflows.
Introduced graphical work order scheduling, optimizing labor and resources.
Deployed process automation for planned shutdowns, reducing downtime and enhancing resource efficiency.

Boosting Efficiency with Mobility:

Enabled mobile inspections with checklists for condition-based monitoring.
Delivered online and offline work execution capabilities, promoting paperless operations.
Empowered O&M teams with barcode-enabled asset identification and task execution.

Seamless Integration:

Unified EAM with Permit to Work (PTW) systems for streamlined task approvals.
Enabled collaboration between finance, HSE, and operational teams through a centralized platform.

Optimizing Inventory Management:

Automated procurement and inventory lifecycle processes, reducing errors and manual work.
Implemented blanket orders for efficient long-term purchasing.

Improving Cost Management:

Integrated cost tracking with financial systems for real-time expense allocation.
Automated cost code assignment based on transaction entities, ensuring flexibility and accuracy.

Business Outcomes Delivered

Enhanced Data Protection: Critical data is now protected against accidental deletion, malicious activity, and ransomware threats, with assured recovery.
Improved Compliance and Governance: The client now meets industry-specific data retention and audit requirements, reducing legal and regulatory risks.
Operational Efficiency and Continuity: Fast and reliable data restoration capabilities allow the IT team to minimize downtime and maintain business continuity.
Cost Savings and Scalability: The SaaS model removed the need for large capital investments and enabled agile scalability as business needs evolve.
Stronger Cyber Resilience: With cyber vaulting and intelligent threat detection, the organization is better equipped to respond to security incidents.

Industry

Insurance

Company Size

1000+ employees

UAE Insurance Giant Chooses Intertec & Commvault for Enterprise-Scale O365 Data Protection

Business Problem

How Intertec Helped

Business Outcomes Delivered

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