Turning Legacy IT into a Growth Engine for Hospitality

A leading hospitality chain operating across the Middle East partnered with Intertec to modernize its aging IT infrastructure. With multiple hotels and resorts relying on dependable systems, the client sought to reduce downtime, lower operational costs, and enhance scalability without disrupting guest services.

Business Problem

The client’s legacy IT systems were increasingly unreliable, resulting in frequent service interruptions and rising support costs. Their infrastructure lacked the flexibility to scale with growing business demands and posed data security risks. Manual processes further contributed to inefficiencies, leaving the client unable to maintain the agility and resilience required in the competitive hospitality industry.

How Intertec Helped

Intertec developed and executed a comprehensive IT transformation strategy tailored to the client’s business objectives:

Conducted a full assessment of the existing infrastructure to identify gaps and inefficiencies.
Designed a hybrid cloud architecture to boost performance, agility, and scalability.
Integrated advanced cybersecurity solutions to protect sensitive business and guest data.
Deployed automation tools to reduce repetitive manual work and minimize human error.
Delivered 24/7 managed IT services for proactive monitoring, maintenance, and support.
Ensured smooth implementation with minimal impact on day-to-day hotel operations.

Streamlining Work Management:

Automated corrective, preventive, and condition-based maintenance workflows.
Introduced graphical work order scheduling, optimizing labor and resources.
Deployed process automation for planned shutdowns, reducing downtime and enhancing resource efficiency.

Boosting Efficiency with Mobility:

Enabled mobile inspections with checklists for condition-based monitoring.
Delivered online and offline work execution capabilities, promoting paperless operations.
Empowered O&M teams with barcode-enabled asset identification and task execution.

Seamless Integration:

Unified EAM with Permit to Work (PTW) systems for streamlined task approvals.
Enabled collaboration between finance, HSE, and operational teams through a centralized platform.

Optimizing Inventory Management:

Automated procurement and inventory lifecycle processes, reducing errors and manual work.
Implemented blanket orders for efficient long-term purchasing.

Improving Cost Management:

Integrated cost tracking with financial systems for real-time expense allocation.
Automated cost code assignment based on transaction entities, ensuring flexibility and accuracy.

Business Outcomes Delivered

Operational Efficiency: Reduced system downtime by 40% and improved performance by 30%.
Cost Optimization: Achieved 25% reduction in IT operational costs through automation and smart resource allocation.
Scalability: Empowered the client to expand to new locations seamlessly without additional IT overhead.
Enhanced Security: Strengthened the overall security posture with zero major incidents reported post-implementation.

Industry

Hospitality

Company Size

10000+ employees

Related Offerings

SOC Managed Security Services

Integrated IT Managed Services

Infrastructure Managed Services

Turning Legacy IT into a Growth Engine for Hospitality

Business Problem

How Intertec Helped

Business Outcomes Delivered

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