Transforming Fleet Maintenance Operations for a Transportation Regulatory Authority

As a prominent transportation regulatory authority, our client oversees a broad spectrum of services, including infrastructure planning, licensing, and the management of public transport, freight, and taxi operations. To address inefficiencies in fleet maintenance and operations, the client turned to Intertec for a solution. We introduced the HxGN Enterprise Asset Management (EAM) system, which digitalized the entire fleet maintenance process. This platform empowered the client to efficiently manage the lifecycle of fleet assets, improve maintenance workflows, and gain real-time insights into operational performance. The solution enabled greater visibility, streamlined communication, and optimized fleet management, resulting in significant improvements in overall efficiency and service delivery.

Business Problem

The client faced significant challenges in managing their fleet maintenance operations:

Lack of a centralized fleet registry and digital platform for logging and tracking issues.
Minimal visibility into vehicle maintenance history, causing delays in decision-making.
Paper-based operations slowing down work scheduling and responses.
Inefficient claims process with insurance companies, delaying approvals.
Manual processes for cost tracking, invoicing, and supplier parts catalog management.

These issues led to operational inefficiencies and delayed maintenance processes, impacting overall productivity.

How Intertec Helped

Intertec partnered with the client to deploy a Next-Generation EAM Solution to revolutionize their fleet maintenance processes:

Digital Transformation: Introduced a Digital Workshop to automate all maintenance processes, seamlessly integrating with other ecosystems.
Mobility Solutions: Enabled mobile access for requestors and engineers to enhance on-ground efficiency.
Insurance Process Optimization: Digitized claims processes to expedite work order approvals.
Inventory Management: Configured modules for optimized spare parts management and streamlined purchasing processes.
Analytics Integration: Delivered a 360-degree view of fleet operations through advanced analytics, enabling data-driven decision-making.
Through close collaboration with stakeholders, Intertec ensured the solution aligned perfectly with the client’s needs, offering end-to-end support and training.

Business Outcomes Delivered

Following the implementation of the HxGN Enterprise Asset Management solution, the client achieved remarkable improvements:

Comprehensive Maintenance Tracking: Enhanced tracking of all corrective, preventive, and accident-related work.
Digital Records: Transitioned from paper-based to digital records, enabling quick retrieval and better service visibility.
Accurate Work Orders: Improved cost estimation for labor, parts, and services, streamlining invoicing.
Quality Assurance: Enhanced quality control through repeat work order checks.
Streamlined Procurement: Automated PR, PO, and receipt processes, reducing errors and saving time.
Improved Metrics Visibility: Real-time insights into revenue, PM compliance, job completion time, and maintenance costs.
Automated Notifications: Service reminders, email alerts, and approvals were automated for seamless communication.
Operational Efficiency: Digitally enabled inspections and approvals optimized task execution and delegation.

This holistic approach empowered the client to enhance their fleet maintenance efficiency, reduce downtime, and improve overall operational performance.

Industry

Public Sector – Transportation

Company Size

~100 employees

Related Offerings

Optimize Operations and Maximize Asset Value

Transforming Fleet Maintenance Operations for a Transportation Regulatory Authority

Business Problem

How Intertec Helped

Business Outcomes Delivered

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