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Email: info@intertecsys.com
A public sector client grappling with fragmented systems and siloed data faced significant operational inefficiencies, including slow service delivery and dissatisfied employees and customers. Intertec’s implementation of Dynamics CRM bridged these gaps by seamlessly integrating multiple applications, streamlining workflows, and providing real-time visibility. This empowered customer service teams, reduced response times, and boosted employee productivity. As a result, the client achieved measurable improvements in service delivery and overall operational performance, creating a more cohesive and efficient customer experience.
The client faced significant challenges due to a lack of integration between their multiple systems, which led to delays in service delivery and inefficient operations. The absence of a unified data source created visibility gaps, making it difficult to track customer interactions effectively. This fragmented approach resulted in employee dissatisfaction, as teams struggled with manual processes and disjointed workflows. Additionally, customers experienced slower response times and inconsistent service, further impacting overall satisfaction and the company’s reputation.
Intertec deployed a comprehensive Dynamics CRM solution that streamlined customer service and marketing efforts, integrated multiple data sources, and enhanced overall visibility and productivity. The solution inclueded the following key components:
The solution significantly improved service delivery and operational efficiency.
UAE: +971-4-4479444
KSA: +966-11-4729431
Oman: +968-24152301/302
Bahrain: +973-17-228070
Mumbai: +91-22-66923961/62
Bangalore: +91-80-25270619
Email: info@intertecsys.com
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