Maximizing SCCM Patching Efficiency through Network QoS Implementation

Our client, a leading bank in the UAE, faced disruptions and inefficiencies while using SCCM for patching end-user systems. The need for multiple batches and manual monitoring resulted in business downtime. Intertec developed and implemented a robust solution to seamlessly push patches during business hours, optimizing bandwidth usage and significantly reducing planning efforts. This intervention improved overall patching efficiency and minimized disruptions.

Business Problem

The client encountered the following challenges:

Bandwidth Limitations: Large patch downloads caused slow system performance, leading to disruption during business hours.
Multiple Batches: Patches had to be deployed in smaller batches, requiring manual observation and constant monitoring of bandwidth usage.
Time-Consuming Planning: Planning for multiple patch batches was labor-intensive and required frequent adjustments.
Inability to Patch During Business Hours: The client struggled to deploy patches during working hours without causing business interruptions.

How Intertec Helped

Intertec helped the client by implementing several technical measures to optimize patch deployment:

QoS Implementation: We introduced Quality of Service (QoS) to schedule and manage bandwidth effectively, ensuring smooth patch delivery during business hours.
Policy-Based Bandwidth Control: We configured a class-map and policy-map under the DR MPLS router to define and control bandwidth usage dynamically.
Time-Based Bandwidth Adjustment: We created time-based ACLs to increase bandwidth during off-peak hours and reduce it during business hours, ensuring a balanced, uninterrupted patching process.

Streamlining Work Management:

Automated corrective, preventive, and condition-based maintenance workflows.
Introduced graphical work order scheduling, optimizing labor and resources.
Deployed process automation for planned shutdowns, reducing downtime and enhancing resource efficiency.

Boosting Efficiency with Mobility:

Enabled mobile inspections with checklists for condition-based monitoring.
Delivered online and offline work execution capabilities, promoting paperless operations.
Empowered O&M teams with barcode-enabled asset identification and task execution.

Seamless Integration:

Unified EAM with Permit to Work (PTW) systems for streamlined task approvals.
Enabled collaboration between finance, HSE, and operational teams through a centralized platform.

Optimizing Inventory Management:

Automated procurement and inventory lifecycle processes, reducing errors and manual work.
Implemented blanket orders for efficient long-term purchasing.

Improving Cost Management:

Integrated cost tracking with financial systems for real-time expense allocation.
Automated cost code assignment based on transaction entities, ensuring flexibility and accuracy.

Business Outcomes Delivered

Our intervention produced significant improvements, including:

Reduced Patch Completion Time: The patching window was reduced by approximately 10 days, as patches could be pushed more efficiently without disrupting daily operations.
Optimized Bandwidth Utilization: Bandwidth was used more effectively, with zero disruption during business hours due to automated bandwidth adjustments.
Minimal Planning Required: The need for manual intervention and close monitoring was significantly reduced. We decreased the number of batches from 13 to 4, ensuring smoother patch deployments with less oversight.
By addressing the client’s bandwidth issues and streamlining the patching process, Intertec ensured a seamless, efficient solution that reduced downtime and business disruptions.

Industry

Financial Services

Company Size

500+ employees

Related Offerings

Integrated IT Managed Services

Infrastructure Managed Services

Maximizing SCCM Patching Efficiency through Network QoS Implementation

Business Problem

How Intertec Helped

Business Outcomes Delivered

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