Maximize Retail Security with SOC Innovation

Intertec implemented a state-of-the-art Global Security Operations Center (SOC) for a leading luxury retailer in the UAE, ensuring robust, real-time threat detection and response across their global operations. This initiative significantly strengthened the retailer’s cybersecurity defenses, protected sensitive customer data, and ensured full compliance with industry regulations. The SOC was equipped with comprehensive governance processes and advanced technologies for effective security incident detection, response, and recovery. Through a well-defined project plan, Intertec ensured the successful integration of people, processes, and technology, with clear timelines and ongoing training to maintain peak performance.

Business Problem

Ambiguity in the scope of services to be monitored by the SOC.
Inconsistent approach to identifying business priorities and assessing cyber risks.
Unclear SOC-related roles and responsibilities.
Lack of a defined vision or strategic goals for the cybersecurity organization.
Uncertainty around the people, processes, and technology required to establish an effective SOC.

How Intertec Helped

Strategic Development: Intertec developed a comprehensive Cyber Security Operations strategy, outlining a clear vision, mission, goals, and objectives for the SOC.
Role Definition: Specific SOC roles and responsibilities were clearly defined, ensuring that every team member understood their duties and how they contributed to overall security.
Tailored SIEM Use Cases: Intertec developed SIEM use cases tailored to address the specific risks applicable to the retailer, ensuring targeted threat detection and response.
Prioritized Security Controls: Cybersecurity controls were recommended and prioritized to mitigate identified risks, enhancing the organization’s overall security posture.
Best Practice Frameworks: Designed and implemented an operational framework for the SOC, adhering to international standards and best practices to ensure robust security operations.
Key Performance Indicators (KPIs): Defined and implemented KPIs to measure SOC performance, enabling continuous improvement and accountability.

Business Outcomes Delivered

Through this comprehensive approach, Intertec successfully implemented a Global Security Operations Center that not only met the retailer’s immediate needs but also positioned them for future growth and security challenges.

Enhanced management oversight: The retailer now has improved oversight, allowing for more informed cybersecurity budgeting and decision-making.
Aligned SOC services: SOC services are now fully aligned with the current business requirements and are flexible enough to cater to future needs.
Clear cybersecurity accountability: The organization now has clear accountability for cybersecurity, with well-defined roles and responsibilities.
Strategic roadmap: A strategy-aligned roadmap guides the SOC organization in achieving its goals, ensuring long-term success.
Justified SOC costs: The value of the SOC services to the business is now realized, with costs fully justified by the enhanced security capabilities.
Continuous improvement: SOC processes are statistically measured and continually improved, ensuring that the SOC evolves to meet new challenges.

Industry

Retail

Company size

500+ Employees

Revenue

$350 m (approx.)

Related Offering

Intertec Cybersecurity Resilience Center

Maximize Retail Security with SOC Innovation

Business Problem

How Intertec Helped

Business Outcomes Delivered

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