Customer satisfaction plays a vital role in any organization. It is essential for every Contact Centre to deliver customer satisfaction to the highest levels possible. Call Quality & Agent evaluation systems can add significant value to Contact Centre businesses, by enabling them to improve the performance and call handling skills of their agents and supervisors.
iQMT enhances agent performance and customer experience with customizable scorecards to rate customer interactions. Based on the results of evaluation one can target training needs.
Please fill in the below details with your valid email id. The download link will be mailed to you on successful submission.