From Vulnerable to Vigilant: Enhancing Email Security for a Middle East Retail Powerhouse

A leading retail conglomerate in the Middle East, employing over 11,500 people and operating across a large network of physical and digital channels, faced mounting cybersecurity risks tied to its rapidly growing IT infrastructure. With multiple domains and subdomains under management, the lack of a unified email security strategy left the organization vulnerable to spoofing and phishing attacks. Intertec implemented Mimecast Email Security with DMARC enforcement, helping the client gain full visibility, control, and protection over their email communications—strengthening trust, reducing fraud, and enhancing overall security posture.

Business Problem

As the company scaled its operations across geographies and digital platforms, email-based cyber threats became increasingly frequent and sophisticated. The key challenges included:

Spoofing & Phishing Attempts: The organization experienced impersonation attacks targeting employees, posing serious risks to brand reputation and internal security.
Growing Threat Surface: Expansion into e-commerce and new markets brought an urgent need for improved email and domain-level protection.
Limited Visibility: Without advanced monitoring or enforcement protocols, detecting unauthorized use of the company’s domain proved difficult, leaving the door open for fraud and misuse.

How Intertec Helped

Intertec partnered with the client to implement Mimecast’s advanced email security solution with DMARC configuration, delivering:

Multi-layered Threat Protection: Mimecast was deployed to filter and block phishing, malware, and spoofing attempts before reaching end-users.
DMARC Enforcement: Full implementation of DMARC enabled the client to identify, control, and block unauthorized use of its domains, reducing impersonation risks.
Insight-Driven Visibility: Real-time analytics and reporting provided granular visibility into email traffic and threat patterns, allowing proactive security management.

Streamlining Work Management:

Automated corrective, preventive, and condition-based maintenance workflows.
Introduced graphical work order scheduling, optimizing labor and resources.
Deployed process automation for planned shutdowns, reducing downtime and enhancing resource efficiency.

Boosting Efficiency with Mobility:

Enabled mobile inspections with checklists for condition-based monitoring.
Delivered online and offline work execution capabilities, promoting paperless operations.
Empowered O&M teams with barcode-enabled asset identification and task execution.

Seamless Integration:

Unified EAM with Permit to Work (PTW) systems for streamlined task approvals.
Enabled collaboration between finance, HSE, and operational teams through a centralized platform.

Optimizing Inventory Management:

Automated procurement and inventory lifecycle processes, reducing errors and manual work.
Implemented blanket orders for efficient long-term purchasing.

Improving Cost Management:

Integrated cost tracking with financial systems for real-time expense allocation.
Automated cost code assignment based on transaction entities, ensuring flexibility and accuracy.

Business Outcomes Delivered

Reduced Email Fraud: Drastic drop in spoofing and phishing attacks targeting employees and customers.
Increased Brand Confidence: Partners and customers gained renewed trust in the company’s communications, knowing the domains were secured and verified.
Strengthened Cybersecurity Posture: The organization achieved better control over domain use, elevated threat visibility, and aligned its infrastructure with modern email security best practices.

Industry

Retail

Company Size

1000+ employees

From Vulnerable to Vigilant: Enhancing Email Security for a Middle East Retail Powerhouse

Business Problem

How Intertec Helped

Business Outcomes Delivered

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