Fortifying Foundations for a Real Estate Giant in UAE: IT Infrastructure and Security Managed Services

A leading real estate development firm in the UAE was actively seeking a Managed Service Partner to upgrade its IT functions. Faced with the challenge of managing a complex IT framework, the client recognized the need for expert knowledge and specialized resources to improve their systems. By collaborating with Intertec, the client successfully achieved their objectives, which included enhancing IT productivity, minimizing downtime, strengthening cybersecurity measures, and leveraging cutting-edge solutions. This partnership allowed them to focus on their core operations while ensuring reliable and secure IT support.

Business Problem

The client was facing several significant challenges in their IT operations. They were finding the management of a complex IT infrastructure daunting, resulting in inefficiencies and increased operational costs. Critical security vulnerabilities were posing substantial risks to their sensitive data and system integrity. Sluggish incident response times were further compounding the issues, hampering their ability to promptly address and resolve IT issues, thus causing disruptions in their business activities. There was an urgent need for strategic IT planning to ensure alignment with their long-term business goals. Collectively, all these challenges were impeding the client’s operational efficiency and growth prospects.

How Intertec Helped

Intertec collaborated closely with the customer to address their mission-critical priorities. Through a range of services, products, and platforms, we provided a comprehensive solution that included IT infrastructure Managed Services, ensuring the smooth operation of their IT systems, and IT Security Managed Services, to enhance the overall security posture and protect their digital assets. Our incident response capabilities minimized downtime through optimized processes and advanced monitoring tools. Throughout this process, we worked in close collaboration with the customer’s IT leadership to develop strategic IT plans aligned with their business goals. Our helpdesk support complemented these efforts by offering timely technical assistance. Leveraging industry-leading platforms and tools, we delivered effective solutions tailored to the customer’s specific needs.

Business Outcomes Delivered

Intertec helped the client yield tangible and impactful outcomes, including:

Reduced average incident response time from 4 hours to 1 hour, boosting efficiency.
Lowered call abandoned rate to 2%.
Maintained a high C-SAT of 94% across all properties and units.
Enhanced cybersecurity with advanced firewalls and regular security audits.
Ensured scalability and cost-effectiveness through effective IT planning.
Minimized vulnerabilities and protected digital assets with continuous monitoring and proactive risk mitigation.

Industry

Real Estate

Company Size

8000+

Revenue

$8.5 bn

Related Offerings

Maximize your security investments with a Managed SOC

Streamline operations with end-to-end managed services

Infrastructure Managed Services through Shared Services Center