Driving Long-Term Value:
A 3-Year IT Partnership for Cost Efficiency and Security

A majoy finance company in UAE seeking to optimize IT operations and reduce inefficiencies, partnered with Intertec Systems for 3-year Master Services Agreement to manage their IT infrastructure and SOC services. The client faced numerous challenges, including including lack of visibility in operations, high cloud costs, poor documentation, and user dissatisfaction with IT support. Intertec addressed these challenges through a hybrid model combining onsite and 24×7 monitoring from Dubai NOC centers, delivering cost optimization, enhanced security, and improved user experiences. The solution provided full transparency, optimized cloud spend, and strengthened security postures, resulting in significant operational improvements.