Boosting Business Continuity with 70% Faster Disaster Recovery for a Global Property Developer

A renowned property development company with a wide portfolio of hotels, resorts, malls, and attractions across multiple countries experienced major IT outages caused by a natural disaster. These disruptions led to significant revenue loss and operational setbacks. To safeguard its global operations and mitigate future risks, the company required a comprehensive disaster recovery (DR) and business continuity plan (BCP) that would minimize downtime, protect critical data, and ensure quick service restoration in the event of future disruptions.

Business Problem

The client faced frequent IT outages triggered by natural disasters, leading to significant disruptions across its hotels, resorts, malls, and attractions. These outages caused substantial revenue losses and operational downtime. Without a robust disaster recovery (DR) and business continuity plan (BCP), the company struggled to quickly restore services and protect critical data. They required a comprehensive solution to minimize future downtime, ensure data security, and maintain seamless operations across their global locations in the face of unforeseen disruptions.

How Intertec Helped

Intertec worked closely with the client to design and implement a tailored disaster recovery (DR) and business continuity plan (BCP) that would safeguard their global operations against future disruptions. Our solution ensured minimal downtime, enhanced data security, and rapid restoration of services. Key actions included:

Customized DR & BCP Strategy: Developed disaster recovery and business continuity plans specific to the client’s diverse operations, considering the global scale and varying regional requirements.
Cloud-Based Disaster Recovery: Deployed cloud-based DR solutions to enable swift system and data restoration, ensuring minimal downtime in the event of an outage.
Automated Backups & Encryption: Implemented automated backup systems with encryption to secure critical data, ensuring that it remained recoverable and protected at all times.
Global Incident Response Framework: Established a coordinated, regionally adaptable incident response framework to improve responsiveness during disaster events and ensure timely resolution across all locations.
Testing & Training: Conducted regular disaster recovery testing and employee training sessions to ensure all teams were prepared to execute the plan smoothly during a crisis.

Streamlining Work Management:

Automated corrective, preventive, and condition-based maintenance workflows.
Introduced graphical work order scheduling, optimizing labor and resources.
Deployed process automation for planned shutdowns, reducing downtime and enhancing resource efficiency.

Boosting Efficiency with Mobility:

Enabled mobile inspections with checklists for condition-based monitoring.
Delivered online and offline work execution capabilities, promoting paperless operations.
Empowered O&M teams with barcode-enabled asset identification and task execution.

Seamless Integration:

Unified EAM with Permit to Work (PTW) systems for streamlined task approvals.
Enabled collaboration between finance, HSE, and operational teams through a centralized platform.

Optimizing Inventory Management:

Automated procurement and inventory lifecycle processes, reducing errors and manual work.
Implemented blanket orders for efficient long-term purchasing.

Improving Cost Management:

Integrated cost tracking with financial systems for real-time expense allocation.
Automated cost code assignment based on transaction entities, ensuring flexibility and accuracy.

Business Outcomes Delivered

Reduced Downtime: Achieved a 70% reduction in downtime during disaster recovery scenarios, enabling the client to quickly resume critical operations and minimize operational interruptions.
Enhanced Data Security: Ensured that all sensitive data was securely backed up and easily recoverable, with no data loss during disaster events, protecting the organization’s most valuable assets.
Business Continuity: Enabled the client to maintain essential business functions during disruptions, preserving revenue and enhancing the overall customer experience by minimizing service interruptions.
Global Coordination: Improved the client’s ability to respond to disasters with a unified approach across multiple regions, enhancing operational resilience and preparedness for future incidents.

Industry

Real Estate and Entertainment

Company Size

10000+ employees

Related Offerings

SOC Managed Security Services

Integrated IT Managed Services

Infrastructure Managed Services

Boosting Business Continuity with 70% Faster Disaster Recovery for a Global Property Developer

Business Problem

How Intertec Helped

Business Outcomes Delivered

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