To address challenges and mitigate the risk of hostility, Intertec adopted a proactive and collaborative approach. This involved gaining a clear understanding of transition obligations by sharing them with the client at contract sign-off, establishing a tri-party governance structure with both the client and the incumbent’s Single Point of Contact (SPOC) to align expectations, and obtaining access to documentation and the customer’s IT landscape. Intertec’s team of experts engaged in self-learning and documented their findings to bridge knowledge gaps, creating Standard Operating Procedure (SOP) documents that were reviewed and approved by the client. Frequent customer reviews were conducted at various transition stages to address concerns promptly. Additionally, as part of Go-Live readiness, Intertec and the customer set up War Rooms to identify critical scenarios, simulate ticket resolutions, and ensure strict adherence to processes for steady-state operations, thus maintaining service quality and SLA adherence. This comprehensive approach, including collaboration, documentation, and thorough testing, helped Intertec successfully navigate the challenging transition and provide uninterrupted IT services to the customer within the tight deadline.