Technical Support Specialist – Windows

JOB PURPOSE: To provide expert technical support, administration, and optimization for enterprise IT infrastructure, encompassing Windows systems, virtualization, networking, automation, and security, while ensuring seamless operations and alignment with organizational objectives.

QUALIFICATION: Bachelor of Engineering in IT or related fields

CERTIFICATIONS:

• Professional Certification in Server domain (MCSE/MCSA)
• Microsoft Azure Associate.
• VMware Certified Professional (VCP)
• ITIL (Minimum Foundation Level).
• Excellent understanding of IT Service Management and underlying Processes
• EXPERIENCE: Minimum of 7-8 years’ experience in the IT Infrastructure domain with at least 3 years’ experience in managing large IT Projects

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Manage and maintain Windows servers and services, including Active Directory (AD), Exchange, and Windows Performance Management.
• Solid understanding and experience of Mail flow in an enterprise environment.
• Troubleshoot and optimize IIS web servers for high availability and performance.
• Administer and optimize Mobile Device Management using VMware Airwatch, Microsoft Intune and related technologies.
• Apply solid networking concepts for configuration, monitoring, and troubleshooting of ITinfrastructure.
• Enforce strong security practices and standards across all systems.
• Implement and manage automation tools such as BMC ITOM, BMC TSSA, Manage Engine and SCCM to enhance operational efficiency.
• Develop and execute Power Shell or similar scripts for process automation and task scheduling.
• Manage Azure AD, Office 365, and associated cloud services for user management and service optimization.
• Administer enterprise backup solutions using Commvault and Veeam, ensuring data integrity and disaster recovery readiness.
• Monitor and optimize system performance, diagnosing and resolving technical issues proactively.
• Conduct root cause analysis and implement long-term solutions.
• Collaborate with cross-functional teams to design and implement infrastructure solutions.
• Knowledge on Microsoft SQL Server
• Excellent communication skills and customer service ethos.

TECHNICAL SKILLS /COMPETENCIES:
MANDATORY:

• Windows Server Management
• SCCM/Patch Server Management
• Active Directory
• Microsoft Exchange
• Office 365 Management
• Automation through BMC True sight Server
• Automation and Manage Engine

OPTIONAL:

• VM Management
• Backup Management

SOFT SKILLS:
MANDATORY:

• Excellent communication
• Problem Solving
• Interpersonal Skills
• Planning and organization
• Flexibility & dedication toward the work

OPTIONAL:

• Conflict Resolution
• Critical Thinking