Senior Technical Support Engineer – Microsoft

JOB PURPOSE: Microsoft Products (AD/Exchange/Windows/Office 365/Intune) Implementation & Support

QUALIFICATION: BE/BTech/Bsc/Diploma

EXPERIENCE: 8 – 10 Years

CERTIFICATIONS: MCSE, Microsoft 365 Certified Administrator Expert, MD-102 Endpoint Administrator

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):

• Candidate should have implementation experience in Microsoft Technologies like Active Directory, Exchange On -Prem, Office 365 and Hyper-V Windows (DNS/RADIUS, DHCP)
• Hands-on experience is a must and technologies last used must be one-two years.
• Active Directory and Group Policy deployment and Troubleshooting
• Exchange On-Prem and Office 365 migration projects
• Office 365- Exchange online, MS Teams, one drive, O365 security and Tenant to Tenant Migration
• Configuration and Management of ADFS environment.
• Configure and Manage Azure AD Connect server
• Manage Entra ID and conditional access policy and Windows Hello for business
• Configure and troubleshoot Terminal servers (RDS), Windows Clustering
• Should have strong experience in SCCM 2012 / version 1802,1806,1810 & 1902 and Intune Endpoint Configuration manager
• Experience on AAD/Intune Centralized Application Management deployment and support
• Experience on Windows servers upgrade from legacy latest version
• Windows SCCM patch management and windows security baseline deployment and testing
• Develop project document, update internal documentation and configuration items
• Proactive in resolving support request escalated from services delivery team.
• Willing to work on flexible schedule depending on business need
• Technical SME for the technologies listed below in the Competency table.
• Critical customer incidents/breakdowns, troubleshooting them within the agreed service levels for self and team.
• Execute Health Check services and closure along with the team for AMC customers.

CERTIFICATIONS:

• Microsoft 365 Certified Administrator Expert
• MD-102 Endpoint Administrator
• MCSE\MCP

TECHNICAL SKILLS /COMPETENCIES

MANDATORY

• Strong Working Knowledge on below Technologies:
  • Active directory
  • Office 365
  • Exchange 2013/2016/2019
  • Intune MDM Management /SCCM
  • Windows server infrastructure
  • Enterprise vault Email archival
  • File server and Hyper-V

Competency Levels

• Active directory/Entra AD – L3
• Office 365 – L3
• Windows support L3
• SCCM/Intune-L2

OPTIONAL

• Microsoft
• Email Archival -Enterprise Vault– L1/L2
• MIMECAST/Forcepoint email security Gateway

SOFT SKILLS:
MANDATORY

• Strong written and verbal communication and analytical skills
• Ability to multi-task, prioritize multiple objectives, initiatives and requests.
• High Degree of Perseverance
• Very good Customer handling Skills
• Can do attitude
• Open to learn new technologies