·       Lead and manage a team of NOC engineers.

·       Assign tasks, monitor performance, and provide coaching and development.

·       Foster a positive and collaborative work environment.

Network Monitoring:

·       Implement and maintain network monitoring tools like ManageEngine to proactively identify and resolve issues.

·       Monitor network performance metrics, such as latency, bandwidth utilization, and packet loss.

·       Analyze network logs and alerts to identify potential problems.

Incident Response:

·       Develop and implement incident response procedures.

·       Respond to network incidents promptly and efficiently.

·       Escalate critical incidents to appropriate teams.

·       Coordinate with other teams to resolve incidents quickly.

Problem Management:

·       Identify and resolve root causes of recurring incidents.

·       Implement preventive measures to minimize future incidents.

·       Conduct post-incident reviews to identify lessons learned.

Security Operations:

·       Monitor network security events and threats.

·       Implement security best practices and standards.

·       Respond to security incidents and breaches.

Capacity Planning:

·       Monitor network capacity and identify potential bottlenecks.

·       Plan for future growth and scalability.

Documentation:

·       Maintain up-to-date documentation of network configurations, procedures, and troubleshooting guidelines.

·       Develop and maintain a knowledge base for the NOC team.