JOB PURPOSE:

As the Head of Delivery at Intertec, the role will be responsible for the delivery P&L, services-led growth, profitability & Customer Satisfaction. The role would be further responsible for managing the technical and delivery teams, customer programs deliverables, product development, and service contracts under its purview across geographic locations and industries. The experience requires the ability to manage mid to large scale programs and providing thought leadership to the bids

EXPERIENCE: 20+ Years with over 10 years of experience in Delivery Leadership roles

RESPONSIBILITIES (INCLUDES ALL TASKS):

• The role should have had prior experience in managing delivery governance for multiple Software products and Applications transformation programs with teams of greater than 200 strength, onsite and offshore.
• The role must have experience working with the clients to ensure meeting contractual deliverables and planning account growth.
• The role must have prior experience in product engineering lifecycle, in addition the delivering software programs.
• Experience in increasing the efficiency of delivery teams leveraging tools and concepts such as Agile, AI, DevOps, etc. and constantly working towards continuous improvement for profit growth and customer experience.
• Good understanding of the technologies stacks (React, Full stack, .net, BPM…) with good knowledge in Project Management.
• Provide visionary leadership and guidance to product teams with business domain and technical expertise that is crucial to design, develop & deliver successful products.
• Experience to estimate, plan and structure the delivery scope and deliverables for prospective programs with the team.
• Expertise in understanding customer contracts, scopes, SLA management. Hands-on Project Planning, – Resource estimation, delivery schedules, Project governance, risk assessment & mitigation
• Ensure high customer satisfaction and account mining in strategic accounts with the practice & sales teams.
• Manage contractual risks and proactively plan mitigation.
• Ensure high billable utilization and performance across resources & customer program metrics.
• Act as a trusted advisor to clients, offer insights on the technical trends, opportunities, and potential business impact & convert opportunities to win within Intertec’s existing customer base as well as the new customers.
• Lead the ideation, design, and development of innovative solutions that aids the growth of our practices & products.
• Define the hiring strategy, training, KPIs to build and grow high performing teams with deep culture of learning and performance.

MANDATORY

• Customer centricity, Relation Management – Ability to visualize & understand the customer goals and devise strategies appropriately to deliver results that meets the customer goals.
• Communication – ability to communicate and articulate the messages with highest level of clarity and engage the other person/s well during the conversation
• Problem Solving – ability to deep dive into the issues, identify the root cause, propose mutually beneficial solution
• Cross-functional Collaboration – ability to mutually leverage the strengths of the cross functional teams within the organization to delivery the KPI results
• Passion for Results – Demonstrate the passion for achieving results with high sense of urgency, perseverance.
• People Management – ability to build high performing team through clear goals, communication, coaching, performance management and development.
• Decision Making – ability to make faster decision keeping the best interest of the organization and Customer