IT Optimization Using Automation
One of the prime expectations from Managed Services operations has always remained enhanced productivity, improved efficiency, and optimization of operations cost. The CSI initiatives on process optimization and focused issue elimination are standard deliverables of Managed Services. However, with the advent of technology, we believe that vital operational tasks can be automated today to maximize efficiency.
At Intertec, we have developed automation practices in several IT operation areas, e.g., workplace management, data center task management, service desk task management, user interface, etc.
We extend these automation practices in various Managed Services solutions as and when they best fit the solution offerings. We can also offer them separately to customers looking to modernize and optimize their IT operations.
Digitalization has aligned business with IT at every stage today – customer-facing points such as POS systems and counters in healthcare or hospitality, at the visible supply chain workflow or manufacturing checkpoints, every business operation depends on IT services.
Business operations efficiency is directly proportional to IT operations efficiency, and Intertec relentlessly focuses on improving IT operations by introducing more and more automation and technology interventions.
In a Managed IT Services engagement, Intertec’s automation stack brings in benefits in many folds:
Improved Productivity
By automating several repetitive operational tasks, we create an opportunity for IT staff to focus on more strategic or detail-orientated projects that require a human eye.
Boosted Service Quality
Automating minor tasks, such as monitoring, helps IT to improve service quality. It automatically catches errors or risks and then notifies the appropriate team member so that no alert goes unnoticed.
Expedited processes
Many actions that benefit from service automation, like account and request management, get expedited with automation. The workflow automation automates many processes and can significantly improve user experience in terms of wait time for request fulfillment and ease of use.
Lowered expenses
The adoption of automation in managed services lowers operating costs, both by reducing the number of errors and eventually decreasing support resources.
A proactive approach
Managed service automation helps us be better prepared, in advance, for unforeseen events such as outages and changes among skilled resources.
In a Managed IT Services engagement, Intertec's automation stack brings in benefits in many folds:
Improved Productivity
By automating several repetitive operational tasks, we create an opportunity for IT staff to focus on more strategic or detail-orientated projects that require a human eye.
Boosted Service Quality
Automating minor tasks, such as monitoring, helps IT to improve service quality. It automatically catches errors or risks and then notifies the appropriate team member so that no alert goes unnoticed.
Expedited Processes
Business services like account and request management, get expedited with automation. Workflow automation can significantly improve user experience in terms of reducing wait time for request fulfillment and ease of use.
Lowered Expenses
The adoption of automation in managed services lowers operating costs, both by reducing the number of errors and eventually decreasing support resources.
Proactive Approach
Managed service automation helps us be better prepared, in advance, for unforeseen events such as outages and changes among skilled resources.
Intertec Operation Automation Solutions
- Workplace Automation & Digital Experience Management: Over the years, organizations have realized the Business Value of Workplace Health & efficiency for actual Business productivity rather than just focusing on Data Center Service efficiencies. In line with the business needs, Intertec brings in a complete cycle of monitoring, analyzing, and remediating & experience management in a single platform for workplace automation & endpoint analytics.
- Data Center Operational Task Automation: We focus on all Data Center support-related mundane, repetitive tasks which can be automated & deploy our Intertec Automation solution with canned Automated Operational tasks and customizable operational task automation for any Datacenter environment.
- Service Desk Automation: Hyperautomation platform can coexist with the human workforce and complement their services by automating many tasks they are otherwise supposed to perform. Using Hyperautomation, we at Intertec automate many Service Desk tasks which may involve multiple applications or system consoles. Our practice team helps build the use cases and the steps in the hyperautomation platform & uses RPA Bots to execute such use cases in the background without any manual intervention.
- Chatbot Solution: Intertec has chatbot use cases not only in the field of IT Helpdesk, which is the primary use case but also use cases for any business segment in terms of their digital interface and automation through a chatbot. We have ensured that the Bot is mobile-enabled, voice-enabled & speaks regional languages so that the adoption rate for Chatbots goes high.
- Translation Bot: In many Government work environments, document translation in English and Arabic in a private network is a typical requirement. We have a solution for such translations where the Bot can translate the documents in 100 plus language options within seconds, have all the translation intelligence in the local database, augment with department-specific or region-specific vocabulary, and be available 24×7 for the users with individual user access.
Business Values of Automation Solutions
