Data Center Managed Services
With the growing demands of today’s business, an organization must have the data center up and running 24/7*365 without business interruption. New Data Center technologies, such as Hyper-Converged Infrastructure(HCI), virtualization, and tiered storage, have made maintaining data centers expensive for organizations. We at Intertec help such organizations save millions of dollars they would otherwise have to invest in hiring skilled resources, tools, and technologies.
Our flexible end-to-end data center managed services help define and accelerate your business growth. With 25 years of expertise in managing data centers across 18 countries, our pool of talented and highly qualified resources will help you mitigate the business failure risk and maximize your returns on IT investments. So, while we manage your data center, you can focus on your core business areas.
Our service model for Infrastructure Management is flexible and tailored to customer requirements. The delivery model can be On-site, Offsite, or Hybrid, with some critical resources being on-site and the rest offsite, from shared NOC.
Our remote Delivery model for Infrastructure Managed Services through Shared Services Center in Dubai is pivotal in delivering the best international-level support with a local setup.
Intertec Shared Services Center evolved into its avatar to provide cutting-edge infrastructure, remote network monitoring, and management services in Dubai, UAE, and other global enterprises. It has a flexible model ensuring uninterrupted services to the customers even in the cases of major disasters. ITIL-based service delivery model assures best practice implementation and round-the-clock availability of proactive monitoring & management services. Automation with best-of-the-breed technologies helps efficient & effective service delivery.
How Network Managed Services, Network Monitoring and Control helps?
Technology & Process
- Technology
Don’t invest in leading technologies, complex implementations, upgrades, maintenance, and change. It is available as a service.
- Proactive monitoring
Through the best of enterprise tools helps detect issues before they happen.
Resources
- 24/7 Resource Availability
Manpower is available 24/7 across required skills. You need not invest in dedicated people & save cost.
- Culture & Attrition
Bound by service levels, process & Knowledge Base driven and always available
- Skill:
Highest certification levels, regular training
Infrastructure
- NOC Infrastructure
NOC Infrastructure available with L1, L2 & L3 support
- Data Center Managed Services or Data Center Monitoring Services
Ready to support your monitoring needs
- Certifications
NOC aligned to ISO 20000 and ISO 27001 security compliance in the plan
Predictability
- Grow
With what you need, when you need. Your cash flow is predictable and not holed up in the capital.
- Finance
Reduce financing needs
- Time & Risk:
Reduce time to market from 1 year to 1 month, and failed attempts
- Focus on strategic business priorities
Automation
- Repetitive Tasks of Data Center Operations automated at NOC.
- Faster execution, improved efficiency
- Consistent and Manual error-free.
- Automation in active directory and system administration tasks, VMware, O365, database, etc.
Benefits of Network Managed Services/ Managed NOC Services
Tangible
- Cost optimization – Tools, manpower & facility of data center
- Opex model – no upfront investment
- Flexibility – protection from technology obsolescence
- Predictable services – SLA based services
- Improve workforce productivity by 25%
- Manage decentralized workforce
- Reduce operating costs by 30-50%
Intangible
- Speedy and Efficient Ticket Resolution
- Redundant Systems
- Proactive approach – act before event
- Peace of Mind (ISO 20000 & ISO 27000 certified)
- Flexible Reporting
- Overcoming challenges like retention & growth of technical teams
- Enhance customer/user experience
Our Data Center Managed Services Offering
Infrastructure Management
- Servers & OS Management
- Network Management
- Security Management
- Storage and Backup
- Data Center Migration and Consolidation Services
Database Management
- Proactive Monitoring
- Administration Services
- Reactive Support
Middleware Management
- Installation & Administration
- Application Management
- Deployment & Maintenance
Business Impact
High Business Availability
Assured Data Center Service Availability in terms of any Technical Issue Resolution
People & Overheads Savings
Headcount reduction support through consolidation, automation & shared services
‘Always On’ Monitoring & Support
24/7/365 monitoring and support for your data center through our local NOC center in UAE
IT Operations Tools Savings
No need not to get into a fresh evaluation & purchase for any ITSM or monitoring tool requirements. Well-established tool suites from NOC available for deployment, to ensure immediate induction of DC components into monitoring and ticketing integration.
Subject Matter Experts Support
Intertec Remote Data Center Support Delivery model ensures on demand availability of subject matter experts or Level 3 support people with expertise in multiple domains e.g. Windows, Linux, SQL, Oracle, Exchange, Networking, Security, etc.
Strategic Alliances
Partnerships with leading OEMs and technology vendors ensuring quality service delivery.
IT Operations Tools Savings
Service delivery based on quality processes defined under ITIL Framework. ISO 20000 & ISO 27001 certified delivery processes and operations ensuring compliant to the best of process & security practices.
