Nationwide Transformation: Elevating Digital Services and Asset Reliability
Nationwide Transformation: Elevating Digital Services and Asset Reliability Download PDF In a bid to overcome operational hurdles affecting service efficiency and asset management, the client, a public sector utilities entity, enlisted Intertec’s expertise for a comprehensive overhaul. Intertec orchestrated a transformative solution, optimizing workflows, digitizing services, and refining asset management strategies. The result: improved response […]
Optimizing Customer Service Operations with AI-Powered Chatbot
Optimizing Customer Service Operations with AI-Powered Chatbot Download PDF In a bid to enhance their omni-channel customer experience, the client sought to expand their services to WhatsApp, alongside their existing mobile app and e-services portal. This strategic move was implemented under our ongoing digital transformation initiative with the client. The proposed solution not only effectively […]