Government transportation entity selects Ivanti Service Desk for better customer experience & ITIL compliance
Industry: Public Sector Our client, one of UAE’s leading government organizations from the transportation sector, was using IT Helpdesk for Incident Management with no defined Service Levels. The old system was used to track IT workload & assignments, with no knowledge base, no proper monitoring/escalation methods, customer management database & no categorization of calls or updates […]
Inspection for ‘Right of Way’ Permits for Metro Rail
Industry: Public Sector In line with its vision of “Safe & Smooth Transport to All”, RTA is responsible for planning and providing the requirements of transport, roads & traffic in the Emirates of Dubai. Rail Agency is responsible for studying the requirement of Metro Rail in various areas. The Agency is also responsible for ‘Right […]
A Leading Government Organization Opts for The VMware Virtualization Platform
Industry: Public Sector UAE Government’s Federal Authority, required a custom designed VMware virtualization solution, with the objective of increasing business performance, costs, and enhanced scalability for further expansion. Intertec delivered a full scale virtualization project to UAE Government’s Federal Authority. Challenges Lack of application flexibility. Dynamic allocation of resources based on demand was missing High Availability […]
Intertec builds Application Delivery Network to Support a Leading UAE Government Entity’s initiative
Industry: Public Sector Our client, a leading UAE Government body were on the lookout for implementing Oracle HRMS solutions through a strategic tie-up between two of its very strong arms (a highly reputed federal authority as well as one of UAE’s leading Ministries). The objective was to ensure the best use of resources of the […]