Revolutionizing Marketing and Customer Service with Integrated CRM Solutions

Revolutionizing Marketing and Customer Service with Integrated CRM Solutions Download PDF The client faced significant operational inefficiencies due to fragmented systems, manual processes, and an outdated customer engagement framework. To address these challenges, Intertec implemented a suite of solutions, including an upgrade to Dynamics 365 CRM, a custom-built customer portal, and advanced social media and […]

Redefining Customer Engagement with Microsoft Dynamics CRM

Redefining Customer Engagement with Microsoft Dynamics CRM Download PDF A public sector client grappling with fragmented systems and siloed data faced significant operational inefficiencies, including slow service delivery and dissatisfied employees and customers. Intertec’s implementation of Dynamics CRM bridged these gaps by seamlessly integrating multiple applications, streamlining workflows, and providing real-time visibility. This empowered customer […]

From Legacy to Leading-Edge: How a Software-Defined Data Center Revolutionized Government IT

From Legacy to Leading-Edge: How a Software-Defined Data Center Revolutionized Government IT Download PDF Traditional data center infrastructures can struggle to keep pace with the demands of modern applications and increasing workloads. Faced with the limitations of their legacy data center infrastructure, a government client sought a transformative solution to enhance their operational agility and […]

E-Transformation of Health Regulatory services for Enhanced Efficiency & UX

E-Transformation of Health Regulatory Services for Improved Efficiency & UX Download PDF Intertec partnered with a health regulatory entity in GCC to revolutionize their digital landscape. With a focus on elevating user experience, improving global ratings, enhancing operational efficiency, and optimizing e-services to eliminate redundancies, the client set out to digitally transform their Licensing, Evaluation, […]

Transforming IT Operations for More Efficient, Secure Public Service Delivery

Transforming IT Operations for More Efficient, Secure Public Service Delivery Download PDF Intertec was selected by a public service department in the UAE to facilitate the transition of their network and infrastructure support, aiming to streamline operations and improve efficiency. Our certified engineers and service delivery managers collaborated closely with the client’s IT team to […]

Building Resilient Healthcare IT with Integrated Service Delivery and ITSM Solutions

Building Resilient Healthcare IT with Integrated Service Delivery and ITSM Solutions Download PDF Following a demerger from its parent entity, our client, a leading healthcare service provider dedicated to improving public health and quality of life, experienced a need to have their IT managed separately by a competent managed services provider. They sought a trustworthy […]

Nationwide Transformation: Elevating Digital Services and Asset Reliability

Nationwide Transformation: Elevating Digital Services and Asset Reliability Download PDF In a bid to overcome operational hurdles affecting service efficiency and asset management, the client, a public sector utilities entity, enlisted Intertec’s expertise for a comprehensive overhaul. Intertec orchestrated a transformative solution, optimizing workflows, digitizing services, and refining asset management strategies. The result: improved response […]

Building a Resilient IT Infrastructure with Intertec Managed Services

Building a Resilient IT Infrastructure with Intertec Managed Services Download PDF Facing scalability and performance issues in their traditional Data Center (DC) and Disaster Recovery (DR) setup, our client, a federal authority of UAE, partnered with Intertec for a comprehensive IT infrastructure transformation through Intertec Managed Services. They decided to enter into a Master Services […]

RAKWA Boosts Sustainability with HxGN EAM

RAKWA boosts sustainability with HxGN EAM

RAKWA Boosts Sustainability with HxGN EAM Download PDF RAKWA, one of four agencies that forms the Public Service Department of the Ras Al Khaimah government, was facing challenges in efficiently managing and maintaining its water assets, resulting in reactive maintenance, higher costs, and reduced efficiency. By implementing HxGN EAM, Intertec enabled RAKWA to automate asset […]