Digital Government 2.0
Modernize Digital Experiences, Efficiently Deliver Services, and Increase Citizen Engagement
Most Government entities are at the initial levels of Gartner Digital Government Maturity Model 2.0. Barriers include digital culture, business process improvement methodology, lack of using Digital platforms that can help simulate and link business outcomes, and digital leadership. The focus in recent years has been more towards adopting emerging technologies such as AI, Blockchain, IoT, etc., without improving the pillars of process orchestration and data integration.
We, at Intertec work with several Government entities on business process consulting, platform implementation and integration in line with their Digital Government strategy. Using our niche experience and digital platforms ecosystem, our customers focus on % improvements in outcomes and KPIs rather than only focusing on % of services online.
Digital Government 2.0 Benefits
Enabling Digital Government by Strengthening Digital Platforms
Our Digital Delivery Approach
The Journey Towards Developing Digital Government 2.0
The article outlines the digital journey for organizations that want to take a leap towards improving operational efficiency, reduce manual processes and save cost.
e-Transformation
A key Digital Government objective is to improve customer engagement with quick response times and intuitive user journeys across Government services. This should attract FDI investments and revenue growth through ease of doing business.
We work with Governments on transformation with Business Process Re-Engineering and User Experience, and implementation of the Digital ecosystem. Digital ecosystem is built bespoke using solutions such as
- Consulting: Business Process Engineering linked to Business outcomes, UX
- Automation & Integration Platforms: BPM or Low code platforms, API’s, CRM, RPA, Analytics
- CX and EX solutions: Portals, Mobility, Contact Center, AI, Video
- Ecosystem integration: API management, IOT, Blockchain integration, etc.
- Cloud Transformation & Managed Services
We have delivered transformation projects in Government verticals such as Transport, Healthcare, Free Zones, Utilities and Municipalities.
We have developed products specific to Government use cases to help quick implementation. One such example – automating Inspections & Regulations through SCOMPLY with features such as:
- Field services using native mobile apps
- Workforce scheduling and Maps
- Configuration of Inspection programs and processes on the fly
- Business Process Modeler & simulation
- Manage KPI’s and Analytics for programs and workforce
- Live tracking for the work force
- Two modes of operations (online/offline) that addresses the different needs of our customers. and the ability to conduct inspections in remote places
- Teams collaboration to conducting inspection tasks. collaborating through the inspection system
want to Discuss digital maturity goals?
Set up a session with our consultants to discuss your “as-is” and “to-be” state on Digital Government Maturity with a free half-day session.
Related Offerings
Intertec offers Smart Government and e-Services solutions for Governement organizations across UAE, Saudi Arabia, Oman and Bahrain. We have successfully delivered some of the most critical and complex digital government solutions in Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah in UAE and other countries such as Saudi Arabia, Oman and Bahrain.