In today’s Digital World, Business is aligned with IT at every stage. Be it at customer facing business points like POS, or counters at healthcare or hospitality business, or be it at the visibility of supply chain workflow or for that matter at every manufacturing check points, every Business operation is today dependent on IT Services.
As a result, today Business operations efficiency is directly dependent on IT operations efficiency and that is why, at Intertec we focus relentlessly on improving IT Operations by introducing more and more automations and Technology Interventions.
In a Managed IT Services engagement, automation stack of Intertec brings in benefits in many folds:
Improved Productivity: By automating several of repetitive operational tasks, we create opportunity for IT staff the opportunity to focus on more strategic or detail-orientated projects that require a human eye.
Boosted Service Quality: The automation of minor tasks, such as monitoring, helps IT to improve the quality of services. It automatically catches errors or risks and then notifies the appropriate team member so that no alert is missed out.
Expedited processes: Many actions that benefit from service automation, like account management and request management, get expedited with automation. The workflow automation automates many processes and can significantly improve user experience in terms of wait time for request fulfilment and ease of use.
Lowered expenses: The adoption of automation in managed services, lower operating costs, both by reducing the number of errors and eventually decreasing support resources.
A proactive approach: Managed service automation helps us to become better prepared, in advance, for unforeseen events such as outages and changes among skilled resources.
- Workplace Automation & Digital Experience Management: Over the years organizations have realized the Business Value of the Workplace Health & efficiency for an actual Business productivity rather than just focusing on Data Center Service efficiencies. In line with the same business needs, Intertec brings in complete cycle of Monitoring, Analyzing, and Remediating & Experience Management in a single platform of Workplace Automation & End Point Analytics
- Data Center Operational Task Automation: We focus on all Data Center support related mundane, repetitive tasks which can be automated & deploy our Intertec Automation solution with canned Automated Operational tasks as well as customizable operational task automation for any Datacenter environment
- Monitoring Automation: While over the years organizations have gone ahead with multiple monitoring tools for IT Infrastructure Management, but in a real life scenario the effectiveness has never been high out of them. Largely this is because of three reasons: Lack of Single integrated view , lack of effective event correlation and absence of an effective integration with Ticketing Tool. In Intertec, our practice team can objectively assess and deploy the right solution for any such automation challenge
- Chatbot Solution: Intertec has chat bot use cases not only in the field of IT Helpdesk, which is the primary use case, we have use cases for any business segment in terms of their Digital interface and automation through chatbot. We have made sure that the Bot is mobile enabled, Voice enabled & Regional language speaking so that the adoption rate for Chatbots go high
