A Retail Giant Cuts Down its IT Operations Cost by 15% and Resolved Meantime by 45% with Managed Services
A Retail Giant Cuts Down its IT Operations Cost by 15% and Resolved Meantime by 45% with Managed Services The client is a leading retail chain across Middle East and North Africa (MENA) with business spread across 16 countries. It has achieved the highest credit rating (BBB) among privately held corporates in the Middle East. […]
One of the largest municipalities in UAE saves up to 40% IT operations cost using Intertec’s Managed Services
One of the largest municipalities in UAE saves up to 40% IT operations cost using Intertec’s Managed Services The client is one of the largest municipalities in UAE employing more than 11,000 employees in various sectors such as International Affairs & Partnership , General Support, Environment Health & Safety Control, Environmental & Public Health Services, […]
Health Authority in UAE Avails End-User Managed Services
One of the Health Authorities in UAE Avails End-User Managed Services and achieves 200% user count escalation over last 10 years A leading healthcare service provider in Dubai working to improve public health and quality of life. It also provides health strategy for Dubai to meet future needs, ensures partnerships between public and private health […]
Government Organization in UAE Implement ISO 20000:2010 & ISO 27001:2013 Aiming ITSM Standardization & Government Regulations Compliance
Government Organization in UAE Implement ISO 20000:2010 & ISO 27001:2013 Aiming ITSM Standardization & Government Regulations Compliance Our Client, one of the UAE’s Government departments needed to improve their service levels and information security. Hence they opted to engage with Intertec Systems consultants, to find an optimal solution to improve IT Service Management while Securing […]
Ivanti Service Desk for better Customer Experience & ITIL Compliance
Transport Authority Uses Ivanti Service Desk for better Customer Experience & ITIL Compliance Our client, one of UAE’s Road and Transport Authority was using an IT Helpdesk only for Incident Management with no defined Service Levels. Their old system was used only for tracking IT workload & assignments, with no knowledge base, no proper monitoring/ […]
ICT Asset Management Solution for Telecom Giant in Bahrain Using Ivanti
A Complete ICT Asset Management Solution for Telecom Giant in Bahrain Using Ivanti Our client, one Of Bahrain’s leading Telecom provider, is providing telecom and network equipment to the customers as part of the solution offered. Client was responsible for the maintenance and tracking of these equipment. Client manages these activities using MS Excel, however […]
Bank in Bahrain selects IvantiService Desk for better customer experience & ITIL/ISO compliance
Bahrain-based Bank leverages Intertec to implement enterprise IT Service Management Our client, one of Bahrain’s leading Bank, was running on an IT Helpdesk using legacy system and partly manual system only for basic Incident Management with no defined Service Levels. Their old system was used only for tracking IT workload & assignments, with no knowledge […]
The Abu Dhabi Farmers Services Centre Deploys Infor EAM to Track & Maintain their RFID Enabled Assets
Abu Dhabi Farmers Services Centre Deploys Infor EAM to Track & Maintain their RFID Enabled Assets The Abu Dhabi Farmers’ Services Centre (ADFSC) provides technical and operational support services to farmers, helping them grow and market their produce. ADFSC was established in 2009 to bring strategic agricultural reform to Abu Dhabi, especially by introducing and […]
Financial Institution in UAE Leverages IT Service Management for Delivering Better User Experience & Cost Optimization
A Global Financial Institution Leverages IT Service Management for Better User Experience & Cost Optimization Our client is one of the leading global financial institution that was running its IT Helpdesk using a basic ticketing system. IT and operations team were using two different helpdesk solutions working in isolation. This resulted in duplicate tickets and […]
Road and Transport Authority in UAE embraces mGovernment for Better Citizen Experience
Road and Transport Authority Embarks mGovernment as Part of their Digital Journey to Improve Employee and Citizen Engagement The client is responsible for providing the requirements of transport, roads & Traffic in one of the Emirates in UAE. Their responsibilities include managing Buses, Taxis, Road Engineering, Licensing, Permits, issue NOCs, Intercity Transport, Public Buses, Sign […]