One Of The Largest Banks In UAE
Case Summary
As the COVID-19 pandemic forced organizations to adopt remote working, a leading bank faced the challenge of onboarding 8000 users within 10 days amid a shortage of laptops in the market. Intertec rose to the challenge and delivered a cutting-edge solution – Azure AVD with compliance requirements and multiple personas. Our team’s massive automation capabilities made the seemingly impossible task achievable within the deadline. With Intertec’s expertise, the bank achieved its objectives of onboarding new contractors, retaining data within the UAE region, and enabling virtual desktop capability for its employees.
Business Problem
Our client faced significant business challenges as the pre-COVID lockdown environment required urgent access to corporate resources for end-users. However, the lack of hardware supply caused massive delays, severely impacting employee productivity.
With only 10 days to onboard users to the new platform, our client needed a quick and effective solution. Intertec stepped in and provided a comprehensive solution that resolved these challenges. Our expertise in implementing cutting-edge technologies enabled our client to overcome the hardware supply shortage and provide seamless access to corporate resources.
With Intertec’s solution, our client successfully onboarded end-users to the new platform within the tight deadline, reducing productivity losses and ensuring business continuity.
How Intertec Helped
Intertec helped the customer solve their mission-critical priority by:
- Designing a comprehensive cloud-based VDI solution to meet their requirements.
- Providing expert consulting to design the user personas, ensuring the solution is tailored to their specific needs.
- Designing the necessary security and compliance standards from an AVD perspective to ensure data safety and regulatory compliance.
- Setting up a dedicated managed services team to support the AVD platform, providing proactive monitoring, maintenance, and issue resolution.
- Offering 24/7 hypercare support to ensure that any issues are resolved quickly and with minimal impact on business operations.
Business Outcomes Delivered
With Intertec’s help, the bank was able to:
- Meet industry regulatory compliance standards ensuring data safety
- Successfully onboard users within a record time of 10 days, providing seamless access to corporate resources and avoiding any loss of productivity for employees
- Establish a strong foundation for remote working, enabling business continuity and reducing the impact of lockdowns and other disruptions
- Lay the groundwork for achieving sustainability goals in the future by implementing cutting edge cloud-based technologies and optimizing resource utilization
- Improve the overall efficiency and effectiveness of the organization’s IT operations, reducing costs and enhancing business agility
Industry: Banking and Financial Services
Revenue: AED 24 Bn
Employees: 10,000+ employees
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