Omni-Channel Digital – Be More Agile, Innovative and Customer-Centric
Omni Channel is the smarter way to improve your customer experience, business processes, and business efficiency with the help of disruptive technologies such as analytics, automation, mobility, chatbots, etc. Such transformation is challenging to achieve if not strategized and executed with caution. At Intertec, our objective is to work with you as your transformation partner and help you remain ahead of your competitors.
Move from Multi-Channel to Omnichannel
Digital transformation is not just about adding channels, it’s about delivering seamless interactions within and between channels. We combine strategy, technology, and analytics to deliver a true omnichannel experience that enables always-on customer interactions across every touchpoint.
- Best-in-breed customer experience technologies
- 24/7 interaction across all channels
- Voice, IVR, email, mobile apps, social, SMS, chat, co-browsing, video, and bots
- Intelligent routing based on a customer’s profile and history
- Scale at the pace of your business
Omni Channel Experience
For Customer Engagement
- Personalized and Consistent Experience
- Phygital Experience
- M-Commerce and E-Commerce
- Citizen and Community Portal for Government e-Services
- AI Bots
For Employee Engagement
- Portals & Collaboration (Intranet, Extranet, Public Website)
- Document management system
- Knowledge Management
- Online Collaboration and Productivity Tools
- HR Portal
For Suppliers Engagement
- Accounts Payable/Accounts Receivable
- Supplier Portal
- Digitization of all contracts and agreements
Benefits of Omni Channel Customer Experience
INCREASE REVENUE
Increase Revenue from consistent customer experience, cross-sell & retention
PERSONALIZED EXPERIENCE
Make the most out of every customer engagement across all touchpoints
INTELLIGENT ENGAGEMENT
Engage with your customers, suppliers and employees with AI enabled chat, voice, and video
STRONGER CUSTOMER RELATIONSHIP
Build strong customer relationship and loyalty by engaging in the right ways at the right times
Discuss your Omni Channel initiatives with our experts
AI Enabled Chatbots
A strong digital presence across various touchpoints for customers, employees and suppliers yields a competitive advantage. AI enabled chatbots as part of your organization’s omnichannel strategy will not only bring down business cost spent on call centers and in-house support teams, but enhance stakeholders’ experience to build strong brand value.
- Instant and relevant response 24/7/365
- High-quality online service
- Lower agent training, cost and dependency
- Consistent customer experience & retention
Unified Commerce
Unified Commerce offers a comprehensive view of your customers’ journey through easy integration of all your online and offline channels and systems. Unified Commerce consolidates channels to a central platform in which marketers can create vastly more customer-centric shopping experiences. It helps your organization move and become customer-centric over channel-centric.
- Simplify business resource needs with a flexible workflow environment
- Foster a unified set of organizational processes that translate to great customer experiences
- Create customers for life by satisfying unique buyer habits and needs
- Delight Customers at Any Touchpoint
- Leverage Customer Insights
- Integrate NAV or Magento
- Plan your peak season with predictive analytics
Contact Centre
As per the report published by a leading research firm, customer experience will be the key differentiator for companies, more important than product and price criteria by 2020. In addition, the growth of online services is accelerating the digital transformation, meaning that customer contact centres need to be accessible to existing or potential clients across all channels.
Contact centre helps build strong relationships with your employees, customers and suppliers by delivering personalized services to stand out. It, therefore, helps companies to improve dialogue with their stakeholders, through everyday support for managing their conversations.
- Provide a unified customer experience
- Deliver a personalized experience to every customer
- Improve Contact Centers efficiency by combining human processing with AI/Automation
Intranet and Mobility
With a comprehensive intranet and mobility solution integrated with back-office systems, your customers and sales executives can directly order online anytime, anywhere. Further, they get the ability to view inventory, price and discount information thus guaranteeing the best information possible.
Intranet and Mobility empower your organization’s stakeholders to use information through tablets, smartphones, computers or any other device thus delivering a superior omnichannel experience.
- Provide customers with outstanding experiences by giving information about products and finalize the selling process
- Achieve faster checkouts on the floor, processing secure payments on the spot, and sending digital receipts
- Access shopping history and preference of specific customers, enabling them to provide personalized advice and service
Our Omni Channel Technology Partners
What You Achieve from Omni Channel?
- Increase Revenue from Consistent customer experience, cross sell & retention
- Easy access to your customer insights and better engagement
- Reduce Cost with automation while working with employees, customers and suppliers
- Improve Business Agility and Proactiveness with analytics, intelligent processes and IOT
- Create market differentiation through innovation in business models and engagement
Why Intertec?
- Partnered with tier-1 technology vendors
- Over a decade of experience in delivering automation, application development and analytical solutions
- Flexible delivery models for better affordability
- Certified resources with rich experience in delivering digital solutions for various industries