Delivering Next-Generation BFSI Experience
Use Cases
Disruptive technologies like Intelligent Process Automation, AI, Chat bots, Video KYC and Digital Banking have transformed the BFSI experience. Unified customer experience, analytics and data-driven insights are a must for building next-generation banks. With Intertec’s cutting edge and out-of-box scalable BFSI solutions, we make it possible to improve your customers’ experience and execute strategic initiatives. Our strategic alliances with leading OEMs enable us to deliver value while remaining cost-effective and provide mission-critical infrastructure for sustainable banking operation.
Digital transformation is not just providing online and mobile functionality. It’s far beyond the traditional methods of interacting with the customers. Digital Transformation in BFSI is to leverage technology in a smarter way that are both thoughtful and caring to deliver the best customer journey across various touchpoints such as branches, ATMs, mobile, online services, emails, phone banking, etc.
Manage the entire customer lifecycle with Dynamics 365. It helps deliver exceptional customer service, manage various marketing campaigns and grow business.
- 360-degree Client View
- Financial Account Management and Reporting
- Call Center Integration
- Central interface to view/add customer Requests
- Customer Services Management
- Marketing Automation
Replace paper based processes with digital workflows that will increase efficiency and reduce the processing time for any request.
Some of the areas that can be automated are:
- Automated account opening and account closure
- Handle rules based disputes
- Streamline and digitalize check processing and flagging
- Automate accounts payable and accounts receivable
- Generating reports that combine data from multiple sources
Using the leading co-browsing and video chat technology for the insurance industry, you can instantly connect with your customers via their browsers, recreating the in-person meeting experience online. There is no software to install and we never ask for your customers data.
With this co-browsing technology, consumers, agents, advisors, underwriters, claims professionals, and CSRs can instantly connect and collaborate via their browsers, wherever they are.
Unleashing the Power of VDI
VDI enables to break free from the limitations of the traditional infrastructure, being able to access real time information any time anywhere, enabling them to focus on their clients’ needs. VDI is configured to ensure that access to applications and data can be provided dynamically, based on end-user roles, protocols and security policies of an enterprise. End users can be employees, partners, associates or customers.
Embracing new technologies to take banking experience to the next level have complicated the whole IT landscape, and managing such technical skills inhouse is not easy. Thus, to ensure continuous business operations 24/7/365, you need a trusted Managed Services partner like Intertec who can act as your extended IT arm.
- Hybrid Cloud Management
- Automation for Infrastructure and Applications
- Application Managed Services
- Datacenter Managed Services
- Infrastructure Managed Services
- Digital Workplace Managed Services
Contact centers are the critical component for any BFSI organization. The complexity in hosting contact centers for them is growing with increasing number of customer touch points.
Our contact center practice helps banks recalibrate processes and staff performance metrics to better align them with market changes due to the increasing complexity of customer questions and concerns.
The nature of BFSI business makes it a soft target for hackers. Hence, it becomes imperative to proactively detect threats, manage IT risk, maintain business operations and boost your organization’s resiliency with advanced analytics, knowledge and insight. Our cyber security solutions enable banks to accelerate threat detection and compliance with integrated platform of essential security capabilities and threat intelligence to detect the latest threats.
Health Insurance Claim Management
Intertec offers a next-gen platform with smart features for end to end management of health insurance claims. The solution enables effective control and management of claims right from enrollment of members to the settlement of claims. Our solution is mobile responsive and can be accessed on any device, anywhere.
Centralized Intermediaries and Channel Management
Intertec offers a one-stop solution for all intermediaries and channel management requirements. Our HTML5 responsive web application designed to help Insurance companies to onboard and manage multiple types of Intermediaries (Agents, Brokers, Partners, Dealers, etc.) on a single platform.
Despite a volatile environment, BFSI organizations are exploring the transformative power of the cloud. Cloud technology offers new approaches to profitable growth, and companies are encouraged to develop a comprehensive and well-executed cloud strategy to capture the full potential and power of this business asset.
